Receptionist/ Salon Coordinator

**Job Summary**

We are a busy hair salon looking for an amazing person to join our reception/ sales team. This position is a minimum of 30 hours a week working within a Monday to Saturday schedule. Our team works together to create a flexible schedule that works for everyone.

This is a non stop action position

Client Care is #1
- Welcoming clients and escorting into salon
- Answering phone & scheduling appointments on computer booking system
- Continuous coordination with all team members to ensure schedules are staying on track, all clients are receiving the best service possible and feeling cherished.
- Proactive Problem solving when schedules are affected
- Effectively and respectfully assisting clients when they have scheduling challenges
- Receiving payments and scheduling future appointments
- Coordinating communications between clients and stylists,
- Maintaining cleanliness and merchandising retail shelves,
- Creating and marketing promotions and retail sales incentives
- Providing information and educating clients about take home retail products,
- Creating & receiving orders, tracking & maintaining inventory
- Assisting with cleaning and maintenance in the whole salon throughout the day
- Responsible for cleaning and closing down reception area at end of day
- Responsible for opening and/ or closing salon each day.
- Opening and closing the POS system, balancing float etc.
- Assisting stylists by taking photos/ videos of clients etc. for social media use.
- Attending regular team meetings and educational classes provided

**Job Type / Category**

Receptionist/ Salon Coordinator/ Sales

**Required Education, Skills and Qualifications**

Previous reception experience is not necessary but may be an asset. An open mind and willingness to learn is paramount.

Successful Applicants will:

- be highly engaging with outgoing personality & excellent communication skills
- Speak with confidence and clarity both in person and on the phone
- be highly organized with above average multi-tasking capabilities
- be capable maintaining composure and calmness within fast paced, hectic periods of time
- be comfortable with being self motivated and stay busy with getting caught up with smaller tasks during slower times
- show maturity & respect with everyone in all interactions
- have an innate desire to create and maintain lasting relationships with clients and fellow team members
- Ability & desire to work, progress & grow as a team as well as an individual
- Applicants should be interested in the beauty industry, looking stylish and maintaining a professional look at all times.

Attending both in-salon & online retail product knowledge classes and applicable training classes will be required.
- **We have stairs
- so the ability to go up and down the stairs many times throughout the day is necessary.**_

**Company Profile**

We are a family run business in Nanaimo since 1984. We commit and ensure our clients will feel cherished while providing them with an excellent service experience in all aspects of the salon.

To our team, we are committed to providing an inspiring workplace with opportunities to grow and develop. We take great pride in how much education our team receives throughout the year, both in and out of the salon.

Our reception team is an integral part to our success, therefore a highly valued asset. There are always opportunities for advancement within our client care team. We love hearing ideas and our team members taking on initiatives for growth and change.
- **If you are interested in joining our team, please forward your resume and cover letter with references included.**_

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 35 per week

**Salary**: $18.00-$25.00 per hour

**Benefits**:

- Company events
- Flexible schedule
- On-site parking
- RRSP match
- Store discount
- Wellness program

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Overtime pay
- Tips

Ability to commute/relocate:

- Nanaimo, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Language**:

- English (required)

Work Location: In person