Bilingual Customer Service Representative

2 days ago


Montroyal, Canada Martine triple N Full time

**Key Responsibilities**:

- Accurately document interactions and customer details in the CRM system
- Resolve product, service, or order issues promptly with professionalism and empathy
- Collaborate with internal departments (sales, logistics, tech) to provide timely and accurate solutions
- Follow company communication standards and maintain a courteous and friendly tone
- Provide product and service information, troubleshoot problems, and escalate unresolved issues when necessary
- Monitor customer satisfaction and ensure prompt follow-ups when required

**Requirements**:

- **Fluent in French and English** (spoken and written)
- Strong **written communication skills** with attention to grammar and tone
- Ability to handle multiple conversations and tasks simultaneously
- Familiarity with CRM systems, help desk software, or customer service platforms (e.g., Zendesk, Freshdesk, Intercom)
- Strong problem-solving skills and the ability to work independently
- Availability to work flexible shifts, including evenings or weekends if required

Pay: $22.00 per hour

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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