Service Assistant/ Customer Service Assistant

2 days ago

Montroyal, Canada Claireview Leasing Full time

**Job description**

**Position **:Customer service representative/ service advisor - Service Department

**Job Type**:Full Time

**Industry **: Automotive Leasing
**Location***:Town of Mont-Royal

**Reporting to:

- **Service Manager*

**Responsibilities include**:

- Providing customers with detailed estimates for work both verbally and written
- Ensuring customers requests are met, and work is performed based on provided estimate
- Check the progress of work throughout the day. Communicate with clients regarding any changes to estimate or time frame for completion of work. Explain in detail costs and time required and obtain appropriate authorization before completing additional work.
- Calling customers to inform them that their vehicle is ready for pick up.
- Preparing customer invoices, accepting customer payments and providing customers with their key.
- Ensure that all customer invoices are paid upon pick up of their vehicle.
- Preparing work orders for mechanics and entering in NAV.
- Preparing purchase orders for stock vehicles, invoices for Claireview leasing and purchase orders in Claireview leasing for work performed on Claireview’ s stock vehicles.
- Preparing purchase orders for detailing services for stock vehicles.
- Create and maintain an excel spreadsheet for tire storage to optimize efficiencies in the tire season.
- Ordering tires and or mags according to vehicle specifications and send tire quoted to customers.
- Preparing tire tags.
- Coordinating with mag repair specialist as well as other vendors for work needed (tints
- scratch removal
- dent removal ect)
- Handling/ filing insurance claims and following up with insurance companies for bodywork/ accident claims/ windshield replacement claims
- Maintaining logs of courtesy cars/ daily rentals
- Ensuring courtesy cars are clean and full of gas
- Ability to provide customer advice when broke down/ on side of the road (organizing towing if necessary)
- Arranging appointments for customer at dealerships for warranty related work on their vehicle if need be.
- Handling new car deliveries and ensuring vehicles are delivered without any damage
- visual inspection
- coordinating delivery with reception.

**Requirements**:

- Proficient with Microsoft Office (Excel, Word & Outlook)
- Excellent communication and people skills
- Ability to multi-task
- Attention to detail
- Bilingual - English & French
- Ability to work independently as well as in a team

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: $15.00-$22.00 per hour

**Benefits**:

- Extended health care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- MONT-ROYAL, QC: reliably commute or plan to relocate before starting work (preferred)

Work Location: One location

  • Service Assistant/ Customer Service Assistant

    7 days ago

    Mont-royal, Canada Claireview Leasing Full time

    Job description **Position **:Customer service representative/ service assistant - Service Department **Job Type**:Full Time **Industry **: Automotive Leasing **Location***:Town of Mont-Royal **Reporting to: - **Service Adviser/ Manager* **Responsibilities include**: - Preparing work orders for mechanics and entering in NAV. - Preparing purchase orders...

  • Assistant Service Manager

    2 weeks ago

    Mont-royal, Canada IGA Full time

    **Assistant service manager**: Full-Time Number of hours per week : between 40and40 Shift : Day, Evening Availability : Anytime **Become an assistant manager!** Are you curious to learn more about food, are you motivated and resourceful? In your family are you considered to be the one you can always count on? Then this job should interest you! Do you...

  • Assistant-gérant de Service

    2 weeks ago

    Mont-royal, Canada IGA Full time

    **Assistant-gérant de service**: Temps plein Nombre d'heures par semaine : entre40et40 Quart de travail : Jour, Soir Disponibilité : En tout temps **Deviens assistant(e)-gérant(e) de service !** Tu es curieux d’en apprendre un peu plus sur la bouffe, tu es motivé et débrouillard ? Dans ta famille on te considère comme celui sur qui on peut...

  • Assistant-gérant de Service

    2 days ago

    Mont-royal, Canada IGA Full time

    **Assistant-gérant de service**: Temps plein Nombre d'heures par semaine : entre 40 et 40 Quart de travail : Jour, Soir Disponibilité : En tout temps **Deviens assistant(e)-gérant(e) de service !** Tu es curieux d’en apprendre un peu plus sur la bouffe, tu es motivé et débrouillard ? Dans ta famille on te considère comme celui sur qui on peut...

  • Customer Service Representative

    24 hours ago

    Mont-royal, Canada Groupe Marcelle Full time

    Located in Montreal, Quebec, the Canadian company Groupe Marcelle is a leader in the cosmetics industry. With the highest standards of quality and excellence, Groupe Marcelle develops, manufactures, and distributes care and makeup products and accessories with a portfolio of four brands: Marcelle, Watier, Annabelle and CW Beggs and Sons. At Groupe Marcelle...

  • Customer Service

    1 week ago

    Mont-royal, Canada Aspex Group Full time

    Aspex Eyewear is currently looking for Agents to join our Customer Service team (Only incoming calls - No telemarketing). If you’re passionate about customer service and are known for your excellent communication and people skills, this could be the opportunity you’ve been waiting for. **Qualifications** - Follow up with customers, provide feedback and...

  • Customer Service Associate

    7 days ago

    Mont-royal, Canada Success Telecommunication inc Full time

    **Customer Service Associate Job Duties**: - Prepares for customer inquiries by studying products, services, and customer service processes. - Responds to customer inquiries by understanding inquiry; - Reviewing previous inquiries and responses; - Gathering and researching information; assembling and forwarding information; - Verifying customer's...

  • Customer Service Representative

    22 hours ago

    Mont-royal, Canada CLAIREVIEW LEASING Full time

    Location Claireview est actuellement à la recherche d'un représentant du service à la clientèle / conseiller au service. Responsabilités: - Préparation des bons de travail pour les mécaniciens - S'occuper des bon de travail internes - Travailler avec les équipes de service pour s'assurer que les véhicules des clients sont prêts au moment promis -...

  • Customer Service Representative

    5 days ago

    Mont-royal, Canada BMO Financial Group Full time

    2305 chemin Rockland Mont-Royal Quebec,H3P 3E9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Conseiller en Service/ Service Advisor

    24 hours ago

    Mont-royal, Canada Claireview Leasing Full time

    **Poste**: Conseiller en service **Type d'emploi**: Temps plein **Secteur d'activité**: Industrie automobile **Lieu de travail**: Montréal **Résumé du rôle**: Le rôle principal du conseiller en service est d'aider les clients, de coordonner les rendez-vous et les services ainsi que de traiter les documents liés au service. Il perçoit les...