Customer Service Representative

6 days ago

Montroyal, Canada Groupe Marcelle Full time

Located in Montreal, Quebec, the Canadian company Groupe Marcelle is a leader in the cosmetics industry. With the highest standards of quality and excellence, Groupe Marcelle develops, manufactures, and distributes care and makeup products and accessories with a portfolio of four brands: Marcelle, Watier, Annabelle and CW Beggs and Sons.

At Groupe Marcelle we believe in an environment where passion can be expressed, creative minds lead to exceptional innovation, audacity and focus are a pillar of great success and acts of empowerment, collaboration and humanity are widely encouraged. Because our purpose is to “Cultivate beauty in the world”, we strive to care for you, people and the environment. We are looking for professionals who will exemplify these values and bring energy and commitment to results.

Join a company with more than 300 employees in the cosmetics field and play a key role in the organization.

Groupe Marcelle is currently looking for a Customer Service Representative for a permanent full-time position.

Reporting to the Manager, Customer and Consumer, the Customer Service Representative will be responsible for directly supporting our resellers, assisting customers, handling claims and resolving complaints.

WORK ENVIRONMENT

**Workplace**: 5600, Côte-de-Liesse Road, Montreal, Quebec in hybrid mode (minimum (2) twice a week at the office).
Growing company.
A dynamic team of professionals.

**Benefits**: Competitive base salary and generous benefits package (including flexible hours, medical and dental insurance, pension plan, bonus, and holiday vacation).
Employee discounts on all Marcelle Group products.

YOUR RESPONSIBILITIES WILL BE

Answer customer calls and follow-ups.
Enter orders (regular and store openings).
Follow-up on proofs of delivery.
Daily follow-up with operations teams.
Contact head offices to manage expectations and delivery dates.
Answer calls from representatives on the road.
Contact with transport companies.
Daily verification of integrity reports.
Process credit notes for returns, damaged goods, and losses.

WE WOULD LIKE TO MEET YOU IF YOU HAVE

College diploma in administration or related field.
Minimum 3 years experience in customer service.
Good knowledge of MD Office.
Bilingualism, both spoken and written, as you will be interacting with various internal partners and customers across Canada.
Knowledge of JDE, an asset.
Experience in the cosmetics industry, an asset.

AND IF YOU ARE

Team-oriented.
Problem-solving skills.
Excellent organizational skills.
Ability to work on several tasks simultaneously.
Excellent customer service.

The task and responsibilities listed above are summaries and indicatives.

TO APPLY

DIVERSITY AND INCLUSION

Groupe Marcelle wants to offer equal employment opportunities to all. It invites women, members of visible and ethnic minorities, Aboriginals, and persons with disabilities to apply. Groupe Marcelle is also committed to pursuing the integration of diversity and making it a source of enrichment and pride for all its employees.

The use of the masculine gender in this document refers to both men and women.

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