Customer Service Representative

4 days ago

Montroyal, Canada Groupe Marcelle Full time

Located in Montreal, Quebec, the Canadian company Groupe Marcelle is a leader in the cosmetics industry. With the highest standards of quality and excellence, Groupe Marcelle develops, manufactures, and distributes care and makeup products and accessories with a portfolio of four brands: Marcelle, Watier, Annabelle and CW Beggs and Sons.

At Groupe Marcelle we believe in an environment where passion can be expressed, creative minds lead to exceptional innovation, audacity and focus are a pillar of great success and acts of empowerment, collaboration and humanity are widely encouraged. Because our purpose is to “Cultivate beauty in the world”, we strive to care for you, people and the environment. We are looking for professionals who will exemplify these values and bring energy and commitment to results.

Join a company with more than 300 employees in the cosmetics field and play a key role in the organization.

Groupe Marcelle is currently looking for a Customer Service Representative for a permanent full-time position.

Reporting to the Manager, Customer and Consumer, the Customer Service Representative will be responsible for directly supporting our resellers, assisting customers, handling claims and resolving complaints.

WORK ENVIRONMENT

**Workplace**: 5600, Côte-de-Liesse Road, Montreal, Quebec in hybrid mode (minimum (2) twice a week at the office).
Growing company.
A dynamic team of professionals.

**Benefits**: Competitive base salary and generous benefits package (including flexible hours, medical and dental insurance, pension plan, bonus, and holiday vacation).
Employee discounts on all Marcelle Group products.

YOUR RESPONSIBILITIES WILL BE

Answer customer calls and follow-ups.
Enter orders (regular and store openings).
Follow-up on proofs of delivery.
Daily follow-up with operations teams.
Contact head offices to manage expectations and delivery dates.
Answer calls from representatives on the road.
Contact with transport companies.
Daily verification of integrity reports.
Process credit notes for returns, damaged goods, and losses.

WE WOULD LIKE TO MEET YOU IF YOU HAVE

College diploma in administration or related field.
Minimum 3 years experience in customer service.
Good knowledge of MD Office.
Bilingualism, both spoken and written, as you will be interacting with various internal partners and customers across Canada.
Knowledge of JDE, an asset.
Experience in the cosmetics industry, an asset.

AND IF YOU ARE

Team-oriented.
Problem-solving skills.
Excellent organizational skills.
Ability to work on several tasks simultaneously.
Excellent customer service.

The task and responsibilities listed above are summaries and indicatives.

TO APPLY

DIVERSITY AND INCLUSION

Groupe Marcelle wants to offer equal employment opportunities to all. It invites women, members of visible and ethnic minorities, Aboriginals, and persons with disabilities to apply. Groupe Marcelle is also committed to pursuing the integration of diversity and making it a source of enrichment and pride for all its employees.

The use of the masculine gender in this document refers to both men and women.

  • Customer Service Representative

    1 week ago

    Mont-royal, Canada BMO Financial Group Full time

    2305 chemin Rockland Mont-Royal Quebec,H3P 3E9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    4 days ago

    Mont-royal, Canada CLAIREVIEW LEASING Full time

    Location Claireview est actuellement à la recherche d'un représentant du service à la clientèle / conseiller au service. Responsabilités: - Préparation des bons de travail pour les mécaniciens - S'occuper des bon de travail internes - Travailler avec les équipes de service pour s'assurer que les véhicules des clients sont prêts au moment promis -...

  • Customer Service Representative- Operations

    2 weeks ago

    Mont-royal, Canada Arrival Air & Sea Full time

    **Arrival Air & Sea** is a growing logistics and freight forwarding company, offering global solutions for supply chain management. We are committed to providing efficient, reliable, and customer-focused services to our clients. As we continue to expand our operations, we are looking for a motivated and detail-oriented International Freight Customer Service...

  • New! Customer Service Representative

    4 days ago

    Mont-royal, Canada CTC Tobacco Company Canada Full time

    CTC Tobacco Company is seeking talented Inside Sales Representatives that thrive in a quick sales cycle environment. Calling on Convenience Stores, Gas Stations throughout Canada, you will play a fundamental role in achieving our ambitious customer acquisition and sales targets! You must be comfortable making dozens of calls per day, generating interest, and...

  • Customer Service Representative

    1 week ago

    Mont-royal, Canada CTC Tobacco Company Canada Full time

    CTC Tobacco Company is seeking talented Inside Sales Representatives that thrive in a quick sales cycle environment. Calling on Convenience Stores, Gas Stations throughout Canada, you will play a fundamental role in achieving our ambitious customer acquisition and sales targets! You must be comfortable making dozens of calls per day, generating interest, and...

  • Customer Service Representative

    2 days ago

    Mont-royal, Canada Century Tobacco Company (CTC) Full time

    CTC Tobacco Company is seeking talented Inside Sales Representatives that thrive in a quick sales cycle environment. Calling on Convenience Stores, Gas Stations throughout Canada, you will play a fundamental role in achieving our ambitious customer acquisition and sales targets! You must be comfortable making dozens of calls per day, generating interest, and...

  • Bilingual Customer Service Representative

    2 days ago

    Mont-royal, Canada Martine triple N Full time

    **Key Responsibilities**: - Accurately document interactions and customer details in the CRM system - Resolve product, service, or order issues promptly with professionalism and empathy - Collaborate with internal departments (sales, logistics, tech) to provide timely and accurate solutions - Follow company communication standards and maintain a courteous...

  • Technical Services Representative

    2 weeks ago

    Mont-royal, Canada Groupe Dynamite Inc. Full time

    **Technical Services Representative** **Job Summary**:Reporting to the POS/Microsystem support Manager, the Technical Services Representative will be responsible for supporting store and Head Office staff in all IT-related problems. The main tasks will include troubleshooting software and hardware problems, setting up new PCs and maintaining inventory of...

  • Customer Service Representative

    7 days ago

    Annapolis Royal, Nova Scotia, Canada Municipality of the County of Annapolis Full time $52,000 - $65,991 per year

    Employment OpportunityCustomer Service RepresentativeFull-time – 6 month term (with possible extension)Pay Level 3 ($52,374 - $65,991)The County of Annapolis Finance Department is currently seeking a Customer Service Representative to join their team for a 6-month term. This is an opportunity to work amongst the breathtaking natural beauty of the Bay of...

  • Customer Service Representative

    1 week ago

    Mont-royal, Canada Couche-Tard Full time

    700, Ch. Lucerne, Ville Mont-Royal, Quebec H3R 2H6 **Horaire**: Temps plein ou temps partiel (à déterminer selon les besoins et vos disponibilités.) Salaire de jour : $16.60 (prime incluse**) Salaire de nuit: $19.60 (Prime incluse**) **Pourquoi tu devrais choisir un emploi chez Couche-Tard**: - Ambiance amicale - **Jusqu’à 20% de rabais sur...