Used Car Sales Manager

**Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you**

**Mercedes-Benz North Vancouver** is currently looking to fill a position of a **Used Car Sales Manager.**

**Essential Duties**:

- Together with the Sales, Service and Parts Managers, create and maintain a team environment throughout the dealership, promoting a culture of cooperation and collaboration with responsibility to achieve common goals and objectives for the dealership.
- Lead daily and monthly sales meetings.
- Ensure that customers are provided with an unmatched ownership experience. Maintain active involvement in all sales inquiries and the execution of effective sales practices including personal interaction with each and every guest. Meet guests early in the sales process; communicate direction and instruction to sales consultants throughout the sales process.
- Ensure customer satisfaction by building ongoing relationships with the customer base and resolving customer issues related to the dealership, personnel and/or product. Make management customer call backs to ensure the highest possible closing ratio for the store.
- Oversee coordination of inventory available for sale, display of vehicles on the lot and showroom, and cleanliness of vehicles on display with pricing, etc.
- Responsible for appraising and evaluating the retail potential of vehicles, which requires being attuned to the resale market both in the area and nationally.
- Ensure accurate updates of pre-owned inventory in all public listings including Auto Trader, Motor Trader, etc.
- Recruit, train, coach, develop and motivate team with an eye to setting individual goals and achieving departmental targets.
- Other duties as required by your local manager.

**All successful applicants must possess the following qualities**:

- Minimum of 5 years of experience in an automotive sales role.
- Minimum of 3 years of experience in a management role.
- Proven leadership skills with the ability to motive a team and drive results.
- Desire to exceed customer expectations.
- Excellent judgment and problem solving skills.
- Excellent interpersonal, presentation and relationship-building skills.
- Excellent written and oral communication skills.
- Ability to effectively respond to and meet the needs of a diverse client base.
- Broad product knowledge base and trained in appraising vehicles of all makes.
- Computer skills: MS Office (intermediate).
- Valid VSA license.

**Advantages of the Dilawri Lifestyle**:

- First hand mentoring from auto industry leaders
- Innovative, exciting work environment
- Employee discounts on vehicle purchases and leases
- Employee discounts on service and parts
- Career growth opportunities
- Competitive compensation
- Generous benefit package
- Exclusive Dilawri offers
- A true Family culture

Dilawri Group of Companies is Canada’s largest automotive group with 75+ franchised dealerships representing 35+ automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, British Columbia, and Washington DC. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.

Go to our website to see more about our company and the many reasons why you will want to work for us

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest