Bilingual Administrative Assistant

1 week ago

Markham, Canada Infinite HR Associates Full time

We are seeking a dedicated and professional **Bilingual Administrative Assistant** to join our on-site team. In this role, you will act as the primary liaison between clients and the organization, ensuring every interaction is positive, informative, and solution-focused. You will support the full customer journey—from onboarding to issue resolution—while also contributing to administrative processes that keep daily operations running smoothly.

**Key ResponsibilitiesClient Service & Support**
- Provide clear explanations about services, processes, and next steps.
- Troubleshoot issues and escalate when necessary to ensure a seamless client experience.

**Client Onboarding**
- Manage the “Official Sign-Up” process for new customers.
- Complete required entries in the applicable platforms for new sales.
- Ensure all onboarding steps are completed accurately and in a timely manner.

**Documentation & Record Keeping**
- Maintain accurate, organized electronic records of all client interactions, feedback, and service issues.
- Ensure forms, invoices, training documents, and other required materials are uploaded to the ERP system for each new sale.

**Administrative Support**
- Assist with administrative tasks and projects assigned by the Branch Manager.
- Support daily office operations to ensure smooth workflow across departments.

**QualificationsEducation**
- Post-secondary education required.

**Experience**
- Minimum **4 years of customer service experience**, ideally in a fast-paced, detail-oriented environment.
- Experience in medical industries is an asset but not required.

**Technical Skills (mandatory)**
- Strong proficiency in **QuickBooks**, **SAP Concur Expenses**, and **Microsoft Excel**.
- Strong knowledge of standard administrative software and ability to learn new systems quickly.
- Working understanding of accounting principles related to role responsibilities.

**Communication & Bilingual Skills**
- Full proficiency in **French and English** — verbal and written — is required.
- Exceptional communication skills, including active listening and clear written correspondence.

**Soft Skills**
- Excellent organizational abilities and high attention to detail.
- Analytical thinker with strong problem-solving skills.
- Positive, self-starter attitude with a desire to learn and grow.
- Strong work ethic with the ability to collaborate effectively across departments.
- Professional presence with the ability to build and maintain strong client relationships.

**Why This Role Matters**

This position is essential to ensuring clients receive timely, accurate, and supportive service throughout their experience. Your professionalism, bilingual communication, and attention to detail directly contribute to client satisfaction and operational efficiency.

**Job Types**: Full-time, Permanent

Pay: $65,000.00-$70,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Application question(s):

- Do you currently require sponsorship to work in Canada?
- What are your salary expectations for this role?
- Are you available to work in-person, onsite, in our Markham location?

**Experience**:

- Bilingual Administrative : 3 years (required)

**Language**:

- French (required)
- English (required)

Work Location: In person

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