Office Administrative Assistant

**Company description**

We are a small brokerage firm with 20 years of experience in the Group Benefits, Health, and Life Insurance fields, well established, energetic, fast paced and growing rapidly. We specialize in helping professionals, executives and entrepreneurs develop a unique insurance plan for their specific needs.

We strive to build a work environment that fosters core values such as collaboration, creativity, and respect. This is a workplace where we encourage our employees to use their distinctive background, perspective, and talents to become part of a strong, growing company and shape our future success. You’ll have the opportunity to excel in your own way, finding new and better ways to deliver exceptional customer and advisor experiences.

**Job description**

**Competencies**:
A team player, you are professional, proactive, detail oriented and systematic in your approach to work, have integrity, a high level of ethics and a sense of loyalty.

The right applicant will be meticulous with a focus on accuracy; takes pride in the quality of their work with uncompromising integrity and a strong work ethic with a “gets the job done” mentality.

You should have a post-secondary degree and a minimum of 2 years’ experience in an administrative assistant type role. Excellent communication skills, bilingualism is a must. Well-developed organizational and time management skills, able to handle different tasks in a fast-paced environment with changing priorities while keeping deadlines in mind. Ability to work well independently as well as part of a team.

**Tasks, include but not limited to**:

- Manage new & existing business service request, follow-ups & communications.
- Online transaction preparation and submission for new business and/or communications with client and suppliers.
- Answer all incoming calls in a timely, friendly, and professional manner. Respond to inquiry or accurately redirect calls, and relay messages as necessary.
- Accurately add and maintain advisor contracting, licensing, as well as E&O information.
- Ability to follow processes, contract establishment, new business issues, claims, underwriting procedures and guidelines.
- Coordinate the implementation and registration of new groups.
- Cooperate with partners/insurers by providing all information and forms required.
- Skills in training, client education and support with respect to company systems, products, benefits, processes, and procedures.
- Actively participate in problem resolution.
- Exceptional (written and verbal) communication and interpersonal skills.
- Develops lasting, positive, and value-adding relationships with clients and suppliers.
- Ability to demonstrate judgment, integrity, and honesty.
- Strong sense of confidentiality
- Professionalism, resourcefulness, and capacity to work independently
- Other administrative duties include but are not limited to ordering supplies, sending letters, scanning documents in order to maintain client electronic files and ensure their compliance.

**Salary**: $42,000.00-$55,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- RRSP match
- Work from home

Schedule:

- Monday to Friday

COVID-19 considerations:
Following rules in place.

Application question(s):

- Do you have an aptitude to multitask and stay on deadline ?

**Education**:

- Secondary School (required)

**Experience**:

- administrative assistant: 2 years (preferred)
- receptionist: 1 year (preferred)

**Language**:

- French (required)