Customer Service Operations Coordinator

4 days ago

Delta, Canada Seaspan Ferries Corporation Full time

**Customer Service Operations Coordinator**:
Located on the traditional, ancestral and unceded lands of many Indigenous peoples; Seaspan Ferries offers a roll-on / roll-off, customer-focused commercial operation servicing the intrinsic supply chain for the Vancouver Island. Safety being the core of everything we do, we strive for a workplace that reflects the diversities of communities we serve and take measures to offer fair employment and treatment of employees across the organization.

Are you a great teammate with attention to detail, enthusiastic about working inside and outdoors, looking for an opportunity with a local, leading marine company?

Then we want to hear from you

Seaspan Ferries is hiring for a permanent; full-time, Customer Service Operations Coordinator (CSOC). As a CSOC, you will support Terminal Operations on the Lower Mainland, reporting directly to the Terminal Operations Lead. In this role you will be accountable for the safe and efficient handling of all traffic between Seaspan Ferries Mainland and the Vancouver Island terminals, with a strong focus on customer service in a 24/7 operation. The CSOC facilitates an end-to-end process from customer inquiries, accurate processing of bookings on the sailing network, coordinating & communicating with our terminal and vessel teams to ensure a flawless operation.

At Seaspan Ferries we operate 364 days of the year, offering a 24/7 service to our customers at our Tilbury Terminal, located in Delta & Surrey, B.C.

**What you'll do**
- Monitor multiple operational dashboards and coordinate in concert with vessel & terminal teams
- Consistent validation of reservations / bookings against available capacity and follow up with when underutilized
- Coordinate efficient and safe loading and unloading of vessels with an on-time focus
- Exercise exceptional customer service skills while communicating effectively internally & externally
- Ensure the terminal is always in a ready state, following established SOPs outlined by the Manager, Terminal Operations
- Coordinate response during incidents; and accurately report and track using the safety management system
- Identify and seize opportunities to maximize capacity utilization
- Actively participate in all safety related initiatives, training, with a mind to continually improve

**What you’ll bring**
- Flexibility to work in a variety of shifts in support of a 24/7 operation
- Ability to learn and complete certifications for Handling of Dangerous Goods, forklift & ramp operations.
- Completion of Grade 12 education
- Strong diligence to safety, ability to follow & implement standard policies and procedures to coordinate a safe, efficient, and seamless operation
- Possess a solid work ethic, excellent verbal & written communication skills
- Excellent interpersonal skills, passion for customer service and ability to build relationships.

**Why you’ll love working here**
- Flexibility to work various shifts and opportunity to grow and learn Terminal Operations.
- A competitive salary in line with your experience.
- Seaspan invests in our people by offering continued learning and development opportunities.

**About us**:
**Seaspan Marine Transportation**: With more than 130 years of experience navigating in some of the world’s most complex and difficult waters, Seaspan Marine is the largest and most diverse tug & barge company on Canada’s West Coast.

LI-HN1 #LI-ONSITE

  • Customer Service and Operations Coordinator

    2 weeks ago

    Delta, Canada Seaspan ULC Full time

    The Customer Service Operations Coordinator (CSOC) - 12 Month Limited Term is accountable for the safe and efficient handling of all traffic between Seaspan Ferries Mainland and Vancouver Island terminals, with a strong focus on customer service in a 24/7 operation. This role facilitates the end-to-end process from customer inquiries, accurate processing of...

  • Customer Service Coordinator Ii

    2 weeks ago

    Delta, Canada Seaspan ULC Full time

    This role will support multiple functions of the 24/7 operation through all terminals. The Customer Service & Operations Coordinator (CSOC) will be key in providing oversight for efficient loading and unloading of the vessels, assisting with customer requests for movement of commercial traffic, accountable for a seamless check-in and check-out process using...

  • Operations Coordinator

    2 weeks ago

    Delta, Canada Penske Truck Leasing and Logistics Full time

    **Position Summary** The Operations Coordinator will complete administrative processes of the branch (branches) that support operational efficiency, effectiveness, customer satisfaction and profitability. The Operations Coordinator will provide superior customer service and communication to internal and external customers. This position will support the...

  • Customer Service Coordinator I

    2 weeks ago

    Delta, Canada Seaspan ULC Full time

    A Customer Service Operations Coordinator (CSOC) is accountable for the safe and efficient handling of all traffic between Seaspan Ferries Mainland and Vancouver Island terminals, with a strong focus on customer service in a 24/7 operation. This role facilitates the end-to-end process from customer inquiries, accurate processing of bookings for shipments...

  • Operations Coordinator

    2 weeks ago

    Delta, Canada Quality Move Management Full time

    **About us** QMM has successfully moved people to all corners of the globe for over 25 years! Our reputation sets us apart from other moving companies because of our constant commitment to quality, paying close attention to each moving detail. QMM was named Allied Canada’s Agent of the Year in 2021. We have locations in Vancouver, Calgary, Toronto, and...

  • Service Coordinator

    7 days ago

    Delta, Canada Creative Door Services Full time

    Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 55 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...

  • Sales Coordinator

    1 week ago

    Delta, Canada Gordon Food Service Canada Ltd. Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... **Position Summary** Reporting to the Director of Sales, the Sales Coordinator...

  • Service Coordinator

    1 week ago

    Delta, Canada Overhead Door Corporation Full time

    We have an immediate opening for a **Service Coordinator**in our **Vancouver**Branch. Reporting to the Field Operations Manager, the Service Coordinator is vital to our everyday operations, and they take full ownership for the service cycle. This role is a permanent, full time position **Responsibilities**: - Schedule service and warranty calls with the...

  • Operational Training Coordinator

    2 weeks ago

    Delta, Canada BC Ferries Full time

    Job Description COORDINATOR, OPERATIONAL TRAINING 6 Month Term Certain Tsawwassen The Opportunity At BC Ferries, we connect communities and shape coastal life - every day. Training is essential to delivering safe, reliable service, and our operational workforce depends on a highly coordinated training system to ensure they have the skills, certifications,...

  • Operational Training Coordinator

    2 weeks ago

    Delta, Canada BC Ferries Full time

    Job Description COORDINATOR, OPERATIONAL TRAINING 6 Month Term Certain Tsawwassen The Opportunity At BC Ferries, we connect communities and shape coastal life - every day. Training is essential to delivering safe, reliable service, and our operational workforce depends on a highly coordinated training system to ensure they have the skills,...