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Customer Service Coordinator

2 weeks ago

Delta, Canada KINTETSU WORLD EXPRESS Full time

**LOOKING FOR AN AMAZING CAREER OPPORTUNITY?**

**WITH CANADA’S FASTEST GROWING 3PL SERVICE PROVIDER, THERE’S NO LIMIT TO WHERE YOU CAN GO**

Many of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, KWE can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today

**KWE IS CURRENTLY HIRING FOR A CUSTOMER SERVICE COORDINATOR**

KWE is currently looking for a Customer Service Coordinator who is focused on delivering a world class customer service experience to our valued customers. As a member of our team, you will be responsible for smooth transactions by using KWE’s vast worldwide network for a designated client base. Our collaborative and diverse approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made KWE the envy of our competitors.

**WHY KWE?**
- On-going training and development to ensure your success.
- A fast-paced, dynamic, and fun environment with a great team.
- A generous bonus program linked to company & individual success.
- Competitive and equitable compensation packages.
- Dental, Medical, vision, Life, dependent life, and critical illness insurance.
- Employee Assistance Program.
- Paid time off benefits.
- Defined Contribution Pension plan after 2 years with company contribution of 3 percent.
- Immediate RRSP eligibility.

**REQUIREMENTS**
- Formal Academic Training in related field of study from two-year college or technical school; or 2 to four years related experience and/or training; or equivalent combination of education and experience.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports and business correspondences.
- Ability to effectively present information and respond to questions from groups of managers, clients and customers.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc.

**DETAILS OF THE JOB**
- Provide excellence in customer service and a first place of contact for client inquiries, concerns and complaints. Special attention to key assigned/troubled accounts.
- Coordinate special projects as assigned, coordinate and monitor movement of shipments from overseas offices and send pre-alert notices to customers for upcoming shipments.
- Ensure business relationships and services levels are maintained (customers and vendors). Respond to overseas enquiries, and trouble shoot.
- Assist the Air Export operation and sales, ensure accurate processing of paperwork to minimize errors.
- Coordinate shipments provide information and alerts for air export customers and support the sales department in negotiating rates and quotes for services.
- Complete accurate monthly reports as requested by management and customers, and support the sales department in negotiating rates and quotes for services
- Assist the division/department manager in the effective maintenance of the companies ISO Policies.
- Participate in meetings and overall objectives for the terminal.
- Ensure accurate filing system(s) are maintained, update/input details of shipments in system and ensure accuracy for billing.
- Participate in various customer service appreciation events (including; meeting, luncheon, etc) to assist in the retention of current customer base.
- Responsible for the effective maintenance of the companies ISO Policies.
- Participate in meetings and overall objectives for the terminal.
- Comply with all safety policies, practices and procedures.
- Report all unsafe activities to Management and/or Human Resources.
- Provide back up support and training within department during busy periods, vacations and unexpected employee absences.

**ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW