Dispatcher/customer Service

5 days ago

Delta, Canada THE TRUSTY TRUCKERS LTD. Full time

**About Us**:
At **The Trusty Truckers**, we specialize in dependable freight logistics across Canada and the U.S., delivering end-to-end transportation solutions that shippers and carriers can count on. Known for our customer-first approach and reliable carrier network, we’re building a team that keeps freight moving with precision and care.

We’re currently seeking an experienced and motivated **Dispatcher** to coordinate our freight movements, manage driver communication, and ensure on-time deliveries for our clients.

**Job Summary**:
The Dispatcher plays a key role in load planning, driver communication, and real-time problem-solving. You will be responsible for dispatching shipments, tracking deliveries, troubleshooting delays, and coordinating with both customers and drivers to ensure successful freight execution.

**Key Responsibilities**:

- Assign loads to company drivers or carrier partners based on location, capacity, and availability
- Monitor shipments in transit and provide real-time updates to customers and internal teams
- Communicate effectively with drivers to manage schedules, pickup/drop-offs, and route changes
- Track freight progress using dispatch software and GPS tools
- Respond to service issues such as delays, breakdowns, or cancellations
- Coordinate with Customer Service and Operations to resolve exceptions
- Ensure drivers have proper documentation and load instructions
- Maintain accurate logs of dispatch activity and load status

**Requirements**:

- 2+ years of experience in dispatching or logistics coordination (FTL, LTL, or intermodal preferred)
- Strong communication and multitasking skills under pressure
- Proficiency with dispatch software, GPS tracking systems, and TMS platforms
- Solid knowledge of North American geography and trucking regulations
- Ability to work flexible hours, including occasional evenings/weekends if needed
- High school diploma or equivalent (post-secondary education in logistics is a plus)

**Preferred Attributes**:

- Calm under pressure and solution-oriented
- Strong organizational skills and attention to detail
- Experience working with both asset-based fleets and brokered loads

**What We Offer**:

- Competitive salary and performance bonuses
- A supportive team environment with opportunities for growth
- Training and professional development
- Hybrid/remote work flexibility based on performance and location
- A fast-paced, rewarding role in a growing logistics company

Pay: $17.85-$20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Work Location: In person

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