Customer Service and Operations Coordinator

4 days ago

Delta, Canada Seaspan ULC Full time

The Customer Service Operations Coordinator (CSOC) - 12 Month Limited Term is accountable for the safe and efficient handling of all traffic between Seaspan Ferries Mainland and Vancouver Island terminals, with a strong focus on customer service in a 24/7 operation. This role facilitates the end-to-end process from customer inquiries, accurate processing of bookings for shipments through our terminals, coordinating & communicating with our terminal and vessel teams to ensure a seamless operation.

A customer service operations coordinator will communicate and coordinate during regular and irregular operations and will be supported to complete a First Aid Level 1 certification.

**Note: This position is a 12-month limited term role with eligible benefits and 3 weeks' vacation. Due to business needs, this position is required to be fully on-site based at 7700 Hopcott Road, Delta.**

**What you’ll do**
- Monitor reservations through the sailing network. Proactively recognize and follows up with customers when committed reservations are not being met or being delayed
- Identify opportunities to increase volume and maximize vessel capacity while ensuring sailings operate as per published schedules
- Ensure terminal audits are completed daily to validate trailer dwell time and work with customers to manage their inventories using the online system
- Responsible for a safe and secure operation, following established standard operating procedures outlined by the Manager, Terminal Operations
- Adhere to company safety regulations & standards, ensuring all incidents are logged accurately and tracked using the internal safety management system
- Monitor multiple operational dashboards, marine weather station, and coordinate in concert with vessel crews, while ensuring appropriate communication is disseminated and escalated as required
- Participate in terminal safety audits, drills, attend safety meetings and trainings as scheduled

**What you’ll bring**:

- Completion of Grade 12 education
- Certificate in Handling Dangerous Goods
- A minimum of 5 years logistics and customer service experience within the Marine/Transportation industry
- Strong communication and interpersonal skills
- Ability to work independently and within a team environment, optimizing work processes with a focus on continuous improvement
- Enjoys working in a fast-paced environment, ability to handle high pressure situations, make safe and quick decisions with limited information and prioritize subsequent tasks without direction
- Effective communication when coordinating operations with all operational teams

**Why you’ll love working here**
- We also provide a best-in-class health and wellness benefits package for this position that includes such things as full health care (including unlimited physiotherapy), dental, vision, medical leave coverage, Personal Spending Account, and an Employee Family Assistance Program (EFAP) through Homewood Health

LI-LO1 #LI-ONSITE

  • Operations Coordinator

    6 days ago

    Delta, Canada Penske Truck Leasing and Logistics Full time

    **Position Summary** The Operations Coordinator will complete administrative processes of the branch (branches) that support operational efficiency, effectiveness, customer satisfaction and profitability. The Operations Coordinator will provide superior customer service and communication to internal and external customers. This position will support the...

  • Customer Service Coordinator Ii

    4 days ago

    Delta, Canada Seaspan ULC Full time

    This role will support multiple functions of the 24/7 operation through all terminals. The Customer Service & Operations Coordinator (CSOC) will be key in providing oversight for efficient loading and unloading of the vessels, assisting with customer requests for movement of commercial traffic, accountable for a seamless check-in and check-out process using...

  • Customer Service Representative

    2 weeks ago

    Delta, Canada Acorn Service Group Full time

    Customer Service Representative Acorn Service Group is excited to be adding to our team! Are you a self-starter with excellent, empathetic and effective communication skills. We help people solve problems by working together as a team. Time-management and ability to work independently is necessary to be successful in the role. The work: - Maintain a...

  • Customer Service Representative

    2 weeks ago

    Delta, Canada Acorn Service Group Full time

    Customer Service Representative Acorn Service Group is excited to be adding to our team! Are you a self-starter with excellent, empathetic and effective communication skills. We help people solve problems by working together as a team. Time-management and ability to work independently is necessary to be successful in the role. The work: - Maintain a...

  • Customer Service Account Manager

    4 days ago

    Delta, Canada GPS Logistics and Warehouse Services Full time

    **GPS Logistics & Warehouse Services** was founded on the principle of providing the best in customer service while providing the highest level of customer satisfaction in all that we do. Located on Annacis Island, Delta, B.C., in the heart of Vancouver's lower mainland, we are central to Deltaport, The Port of Vancouver, and the USA border. We are looking...

  • Customer Service Coordinator I

    6 days ago

    Delta, Canada Seaspan ULC Full time

    A Customer Service Operations Coordinator (CSOC) is accountable for the safe and efficient handling of all traffic between Seaspan Ferries Mainland and Vancouver Island terminals, with a strong focus on customer service in a 24/7 operation. This role facilitates the end-to-end process from customer inquiries, accurate processing of bookings for shipments...

  • Sales and Operations Coordinator

    2 weeks ago

    Delta, Canada EAB Tool Company Inc Full time

    We have an exciting opportunity for a **Sales and Operations Coordinator** to join our Delta (Annacis Island) head office. This unique and diverse role provides administrative, and operations support to our Sales and Operations teams. EAB delivers a comprehensive range of performance power tool accessories for every job, from the precision requirements of...

  • Service Coordinator

    18 hours ago

    Delta, Canada Creative Door Services Full time

    Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 55 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...

  • Service Operations Coordinator

    3 days ago

    Delta, Canada Survitec Group Limited Full time

    A global survival technology firm in Delta, BC is seeking a Service Administrator to support service operations by processing customer orders, scheduling technicians, and delivering exceptional service. The ideal candidate will have 1–3 years of relevant experience and possess strong communication and problem-solving skills. Enjoy a work environment that...

  • Service Operations Coordinator

    1 day ago

    Delta, Canada Survitec Group Limited Full time

    A global survival technology firm in Delta, BC is seeking a Service Administrator to support service operations by processing customer orders, scheduling technicians, and delivering exceptional service. The ideal candidate will have 1–3 years of relevant experience and possess strong communication and problem-solving skills. Enjoy a work environment that...