Operations Support Coordinator

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Metro Supply Chain (MTH) is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
SUMMARY
The Administrative Operations Support - Returns Department plays a vital role in supporting the accuracy and efficiency of our reverse logistics operations. This position is responsible for coordinating the daily flow of returned goods, ensuring proper documentation, and communicating effectively with delivery teams, internal departments, and clients. The role involves maintaining detailed records, auditing return documentation, identifying discrepancies, and supporting the resolution process. Success in this role requires strong organizational skills, attention to detail, and the ability to work collaboratively in a fast-paced logistics environment.
**Pay Scale**: $21 - $23.40
RESPONSIBILTIES
- Communicate and coordinate with customers, clients, and internal teams to ensure timely processing of returned units.
- Review BOLs, PODs, and RA forms to validate and audit returned shipments from delivery teams and other hubs.
- Track, maintain, and update return status in internal systems and tools such as Air Table, ensuring accuracy and timely documentation.
- Create and maintain daily return logs to monitor volume trends, discrepancies, and turnaround time.
- Coordinate with the outbound and claims team regarding replacement orders, damaged returns, and unresolved discrepancies.
- Generate and review reports to identify process gaps, repeat errors, or areas for continuous improvement within the return operations.
- Ensure proper staging, labeling, and disposition of returned items according to company standards and customer requirements.
- Perform other administrative or coordination tasks as required to support the smooth functioning of the Returns Department

EXPERIENCE
- 1-2 years of experience in administrative support or logistics operations, preferably in a warehouse or returns environment.
- High proficiency in Microsoft Excel - capable of using formulas, filters, and pivot tables for tracking and reporting.
- Experience in handling return documentation such as BOLs, PODs, and RA forms is an asset.
- Experience with data entry and tracking tools such as AirTable or other warehouse management systems.
- Previous experience of coordinating with delivery teams, customers, or internal departments.
- Familiarity with reverse logistics processes, damage assessments, and claims handling is an asset.
- Strong written and verbal communication skills to support cross-functional collaboration and issue resolution.

COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy

EDUCATION
- Some High School, preferably a High School Diploma.

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.