Mgr, Energy Management Product Delivery

**A workplace powered by you**

At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need
people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,
inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,
and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers
and one of Canada's Best Diversity Employers.

**Mgr, Energy Management Product Delivery**

Number of positions: 1 Job Location: Dunsmuir 05

Employment type: Permanent Region: Lower Mainland

Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid

Annual salary: $ 107,000.00 - 135,300.00

**What you'll do**
- As a member of the Energy Management Product Operations Team, the Manager, Energy Management Product Delivery is
- responsible for overall business operations, managing and providing leadership towards the day to day operations team
- delivering BC Hydro’s Energy Management products and services for our customers and partners. They will manage the
- operations delivery process from start to finish, including planning, scheduling, risk management, resource allocation,
- process adherence and communication with stakeholders. They are also responsible for tracking progress and making
- adjustments as needed to ensure energy management product and service requirements are met and performance metrics
- are on track. This people leadership role directly manages a team of Energy Management Operations MoveUp employees
- and ensures the quality and timeliness of their work, adherence to standards and skill development.- Develop (hire, coach, mentor, train, provide feedback, foster inclusive workplace, etc.) and leads team of energy
- touchpoints of BC Hydro’s energy management products and services.- Establish, track and monitor Key Performance Indicators (KPIs) related to core business objectives and make adjustments

to processes, resources or strategies as required.- Manage timely data collection to update operations metrics to achieve productivity targets of employees to improve output,

eliminate errors, and manage operational risk.- Identify process improvement opportunities including technical (IT) and resources (people), grow the efficiency of existing

organizational processes and procedures, and identify internal and external best practices for process improvements.- Formulate plans and strategies to monitor and accomplish work of team; support improvements in the work plan delivery;

brings new ideas for improvements to the appropriate organizational committees for implementation.- Supports Operations Business Improvement Team in developing and launching operational delivery methods and solutions

for large, complex, customized programs and offers.- Collaborate with key internal stakeholders in Product Management, Engineering, Alliance, Key accounts, Contact Centre,

Finance & Supply Chain to review KPIs that pertain to those business units and assess opportunities for improvements to
- Energy Management Operations or other business functions that impact Energy Management Operations.- Manage effective business relationships with contractors providing services to support the work of energy management

products and services as well as external stakeholders such as FortisBC, CleanBC and related Government Ministries.

**What you bring**
- Degree in business or related discipline plus minimum 5 years of experience managing a largeteam or an

equivalentcombination of education, experience in marketing, product delivery,operations management and/or quality
management
and professional development.
- Enthusiastic, self-directed and a quick study, you’ll have exceptional interpersonal skillsnecessary to establish and

maintain effective working relationships with various internal andexternal stakeholders.
- Strong leadership skills are required with a focus on change management, coaching, mentoring,and employee

development.
- Your business leadership experience will have taught you to take calculated risks and you will beable to quickly assess

issues and determine appropriate courses of action.

meet product and service objectives and business requirementswould be considered an asset.
- Interpersonal and coaching skills in dealing with employees and internal and external customersare an essential factor in

the selection process.
*Understanding of BC Hydro MAAP policies, SCA practices, contracts, contract management.*Understanding and familiarity
with all Energy Management product and service requirements,targets and budgets.
- Understanding of BC Hydro tariff - from a customer billing perspective.

**What we offer**
- A comprehensive benefits package
- A minimum of 15 paid vacation days
- A lifetime pension
- Flexible work model, depending on your role type
- Training and development