E-commerce Specialist

Welcome to Rejuvenation
Rejuvenation Medical Group is Western Canada’s fastest-growing family of dermatology and multi-disciplinary medical offices. From modest beginnings dating back to 1984, Rejuvenation is a pioneer in delivering exceptional care to communities in British Columbia and Alberta. We specialize in skin health, dermatologic concerns, and an array of cosmetic and aesthetic services for all skin types. At Rejuvenation, the possibilities are endless.
Rejuvenation proudly offers career advancement opportunities through ongoing advanced laser, surgical, cosmetic and leadership training to help our STARS soar. For those looking to take their career to new heights, our organization is perfect for you. Rejuvenation is consistently growing into new markets and promoting talent from within; we love to see our STARS succeed
Our diagnosis for you is an amazing and fulfilling career Symptoms may include
- Industry perks
- Star pricing on cutting-edge treatments and products
- Close-knit teams
- Fun and inclusive monthly challenges with incredible prizes
- Continuing education opportunities
- Flexibility and a healthy work-life balance
- Supportive management team
- Opportunity for internal growth
- Comprehensive health benefits
- And so much more

Role Overview
We are seeking a motivated and detail-oriented E-Commerce Specialist & Order Fulfillment Coordinator to help continue building our online presence while managing the full order fulfillment process. This dynamic role will focus on maintaining and improving our e-commerce platform, enhancing customer experience, and ensuring orders are efficiently packed and prepared for shipping. If you are organized, tech-savvy, and excited about contributing to a growing online business, we want to hear from you
Role Objectives
The E-Commerce Specialist & Order Fulfillment Coordinator responsibilities include, but are not limited to:
E-Commerce Growth & Online Presence
- Manage and update product listings on the e-commerce platform (e.g., website, marketplaces, or other online storefronts).
- Ensure all product descriptions, images, and pricing are accurate and up to date.
- Partner with the Marketing Team: Collaborate with the marketing team to develop and execute strategies to grow online sales through targeted promotions, seasonal campaigns, and SEO enhancements. Contribute to content and site optimization to boost traffic and visibility.
- Monitor and Improve Site Performance: Track website analytics to identify trends and recommend enhancements to the customer experience. Provide input on navigation, product pages, and checkout processes to ensure a seamless and engaging shopping journey.

Order Management & Fulfillment
- Process incoming orders in a timely and organized manner.
- Pick, pack, and prepare orders for shipping, ensuring accuracy and proper handling.
- Manage shipping logistics, including generating shipping labels, arranging courier pickups, and tracking deliveries.
- Maintain inventory accuracy by performing regular stock checks and reporting low or unavailable items.
- Ensure a clean, organized workspace to maintain efficiency during order packing.

Customer Support
- Assist with customer inquiries related to online orders, products, and shipping timelines.
- Address and resolve customer concerns with professionalism and care.
- Provide post-purchase support, including order updates, returns, and refunds when required.

Role Qualifications
- Prior experience in e-commerce, order fulfillment, or a related field preferred.
- Strong attention to detail and organizational skills.
- Proficiency with e-commerce platforms (e.g., Shopify, WooCommerce, Amazon Marketplace) is an asset.
- Ability to manage multiple tasks and prioritize effectively.
- Basic understanding of shipping carriers and logistics.
- Familiarity with inventory management practices.
- Excellent written and verbal communication skills.
- Physical ability to lift and pack items as required.

Employee Equity and Accessibility Statement