Client Care Coordinator/receptionist

4 days ago

Edmonton, Canada INKJI OOYU SKIN Full time

**Job Summary**

**Responsibilities**
- Serve as the main point of contact for all client interactions—greeting clients, answering questions, handling feedback with grace, and making every visit memorable.
- Coordinate daily studio flow by managing appointments, ensuring timely service delivery, and supporting aestheticians and artists with scheduling needs.
- Track and optimize client retention through feedback, follow-ups, and loyalty initiatives.
- Collect and organize content for reviews, testimonials, and before-and-after visuals.
- Collaborate with marketing team to align on messaging and ensure consistent branding across all client touchpoints.
- Maintain studio aesthetics by ensuring promotional materials, signage, and displays are always clean, on-brand, and beautifully presented.
- Assist with events like workshops, appreciation days, and product launches, handling RSVPs, welcome gifts, and follow-up communication.
- Support the team with light administrative duties such as sales batching, basic inventory tracking, and reporting to Studio Manager.
- Execute comprehensive daily, weekly, and monthly reporting routines with meticulous attention to detail, ensuring 100% accuracy in sales data, inventory counts, and client metrics.

**Qualifications**
- Exceptional communication and interpersonal skills—you genuinely enjoy talking with people and making them feel seen.
- Strong organizational abilities with high attention to detail and follow-through.
- Positive, solution-oriented attitude and ability to handle occasional client challenges with professionalism and empathy.
- Sales-friendly mindset with a comfort in introducing promotions, products, and upselling add-on services when appropriate.
- Interest in skincare, wellness, and beauty industries is a strong plus.
- Experience in client-facing roles (hospitality, beauty, spa, medical aesthetics, etc.) preferred.
- Familiarity with booking systems (Acuity or similar) and some digital tools (Google Workspace, Instagram, Canva, etc.)

Pay: From $16.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount

Work Location: In person

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