Client Care Coordinator

1 week ago

Edmonton, Canada Davinci wellness center Full time

Full Job Description

DaVinci wellness Center branch of Independent Cardiology Consultants Inc is seeking a part time receptionist with potential for full time position. The anticipated days and hours for this role are Monday to Friday with two weeks fixed shift timings.

The Client Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

Primary Responsibilities
- Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
- Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
- Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
- Coordinate scheduling of patient appointments and maintain the patient’s medical record
- Collect payment at time of service, process MVA, WCB and insurance claims
- Track coverage for all funding streams to ensure approval
- Complete data entry and billing
- Provide administrative support to the Manager and Clinic Director

Qualifications & Core Competencies
- Medical Office Assistant Diploma preferred
- 1- 3 years experience in a physiotherapy clinic is required
- Excellent customer service skills and telephone etiquette
- High degree of organizational skills and ability to prioritize and multi-task
- Excellent communication (verbal/written) and interpersonal skills
- Strong computer and data entry skills
- Flexible and adaptable to change
- Must have Experience in a physiotherapy clinic

**Job Types**: Full-time, Part-time

**Salary**: $16.00-$18.00 per hour

**Benefits**:

- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- Patient Access Occupations: 1 year (preferred)

Work Location: In person

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