Patient Care Coordinator/ Medical Receptionist
3 days ago
**SCOPE**
Reporting to the Clinic Manager, the Medical Receptionist is responsible for ensuring Medical Office Assistant Duties to Acumen Health, carried out in a coordinated, efficient, effective and client sensitive manner. The position is to support patients in their journey with our health professionals.
**DUTIES**
- Data entry admin tasks
- Schedule Patients for Providers (Our Surgeons and Therapists)
- Answer clinic phone and direct calls accordingly, give appropriate information regarding surgeries, services, and pricing
- Ensure office policies and procedures are followed
- Use word processing, spreadsheet, database or presentation software to prepare invoices, reports, memos, letters, etc.
- Greet patients when they arrive at the office, ensure all paperwork is complete and payment is taken
- Ensure patient’s file is ready for provider and calendar is updated and accurate at all times
- Maintain patients' files throughout their journey
- Time and task management skills, with the ability to prioritize according to urgency
- Keep filing system organized and safe
- Be involved in the design of our EMR/CMR, reporting and policies of the clinic
- Have a good relationship with partners and collaborative clinics
- Communication with third parties and handling of referrals
- Coordinating requisitions for patient imaging and bloodwork
**QUALITIES**
- Always have a professional and courteous disposition with patient and team members
- Have great communication skills
- Must be able to work in a busy and fast paced environment
- Organizational skills are necessary to manage a large amount of detailed information
- Be able to work individually and part of a team, work under pressure and tight deadlines
- The ability to be flexible in the schedule is a huge benefit to our organization
- Ability to adapt, shift or pivot roles and tasks effectively and efficiently
- Fast learning and desire to learn more
- Ability to retain information across our various locations and growing clinics
**Job Types**: Full-time, Permanent
Pay: $19.00-$23.00 per hour
Expected hours: 40 per week
**Benefits**:
- Extended health care
- On-site gym
- On-site parking
- Paid time off
**Experience**:
- Medical Office Administration: 2 years (required)
Work Location: In person
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