Inside Sales Support

2 weeks ago

Burlington, Canada REEL Full time

**REEL International is an industrial group specializing in complex lifting and handling systems as well as integrated systems solutions. Its subsidiary REEL Aluminium Inc based in Burlington, Ontario, operates the recently acquired business of Outotec and now part of REEL’s Aluminum Division.**

***

**Within the Aluminium Division, REEL currently operates three businesses complementary REEL Aluminium Inc. through NKM Noell Special Cranes GmbH, REEL Alesa and REEL Möller GmbH, a former entity of FLSmidth.
**All these entities are committed to innovation and continuous improvement, and have a strong track record, having served every major aluminium producers in the world. More specifically, REEL has been operating in the Aluminium business sector for the past 20 years with dedicated teams based, among other, in Zürich (Switzerland), Montréal (Canada), Aix-en-Provence (France), Amsterdam (Netherlands), Köln (Germany) and Veitshoechheim (Germany).**

Within the Burlington Aluminium group there is a need for a = **Inside Sales Support - Spare Parts**

**Position**:
**Responsibilities**:

- Receipt and processing of spare parts enquiries from customers ensuring complete information is provided.
- Locate necessary equipment documentation (drawings, specifications, datasheets) related to the spare parts.
- Request missing documentation from Engineering or procurement as required.
- Preparation of customer quotes.
- Create historical files.
- Obtain costing & lead times.
- Generate sell pricing using established pricing formulas.
- Creation of quote in ERP system.
- Send quote to customers with follow up communication.
- Generation of internal Purchase Requisitions including:

- Creation of purchase request in ERP.
- Conformation of purchase orders with earliest deliveries.
- Order expediting and updated deliveries.
- Assist with equipment suppliers and nominated internal stakeholder(s).
- Progress/scheduling of spare part orders.
- Maintain quote & order documentation.
- Work with Quality Control (Q.C) to ensure the correct product is shipped.
- Provide shipping/logistics with shipping documents and arrange delivery to customers if required.
- Monitoring shipping status and provide customers with expedite report.
- Send customer invoices.
- Monitor stock movement and inventory of Spare Parts in ERP system and adjust as necessary. Help with annual counts.

**Requirements**:
**Required Qualifications**:

- Excellent customer service skills.
- Ability to read and understand technical drawings.
- Fluent in Microsoft Office (Excel, Word, Outlook, PowerPoint, etc.)
- Strong organizational skills and ability to work independently.
- Strong verbal, written and interpersonal skills.
- Learn and understand our internal process flow.

**Critical Success Factors**:

- Ability to read and follow work instructions.
- Ability to work independently without supervision and with minimum direction.
- Ability to work in a team environment, and be a team player.
- Respecting and understanding the Customer Relationship.
- Ability to problem solve and deal with problems involving many variables in different scenarios.

**REEL Aluminium offers competitive compensation as well as a wide range of benefits (pension fund with an employer contribution, full group insurance, personal leave days, etc.).

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