Performance Analyst

**Marketing Statement**:
As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.

At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.

We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.

**Responsibilities**:
PRIMARY PURPOSE

Develop, coordinate and maintains performance measures throughout the organization ensuring alignment with divisional goals and objectives, including preparing quarterly reports to the Board of Directors and TransLink. Prepares a variety of analysis and reports to provide accurate and up-to-date information for informed senior management decision making. Provides guidance in Key Performance Indicators (KPI) monitoring and reporting.

KEY ACCOUNTABILITIES

Provides support related to corporate performance measures ensuring alignment with divisional goals and objectives and carries out analysis related to variances in corporate performance measures, recommending best practices to the senior management for problem areas. Assist in providing in-depth analysis and recommendations for senior management decision making.

Establishes and maintains a quality assurance process which ensures accuracy and completeness of performance measurement data while also ensuring compliance with company’s standards, policies, processes, regulatory and other related requirements.

Liaises with various departments to develop and prepare dashboards and periodic reports focused on various corporate performance measures and KPIs and improvements across all functions. Assists in requirements gathering, target setting, report design, delivery and documentation.

Creates and maintains data dashboards/reports to ensure users have the information they need to manage their business and make decisions and improve service and efficiency. Leverages available benchmarking resources for best practices and provides comparable performance measures from other transit agencies and business enterprises to the concerned stakeholders towards informed decision making.

Prepares quarterly reports for the Board of Directors and TransLink to be reviewed by manager, indicating performance compared to targets and the previous year(s), and rationale for variances. Prepares ad hoc reports, presentation materials related to performance measurement, and research latest trends, best practices and other related data as assigned.

Identifies business process improvement opportunities across the organization and assist in supporting the development and implementation of a culture of continuous improvement. Participates in corporate business planning and initiatives as needed.

**Qualifications**:
EDUCATION AND EXPERIENCE:
The requirements for this job are acquired through completion of a bachelor’s degree in Business Administration, Economics, Statistical Analysis or other relevant business-related fields plus four (4) years of experience in performance reporting functions or equivalent.

OTHER REQUIREMENTS:
Solid knowledge of concepts, principles, practices and techniques pertaining to all aspects of performance measures, benchmarking, balanced scorecards and dashboards.

Strong analytical, problem solving and judgment skills to be able to interpret data and identify, diagnose, and resolve KPI related issues.

Excellent knowledge of office software including spreadsheet and data management systems.

Strong time management, organization, verbal and written communication skills.

Ability to multi-task, manage multiple priorities and work in a rapidly changing and dynamic environment with limited supervision.

Strong relationship management skills and ability to work across multidisciplinary teams and management levels.

Engaged listener: capable of listening and interpreting stakeholder feedback to understand business processes and identify business issues/objectives.

Experience in process improvement or lean methodologies would be considered an asset,

Advanced knowledge of Business Intelligence tools would be considered an asset.

**Other Information**:
This Full-Time Temporary position will support the team to progress data governance as it relates to Key Performance Indicators. You will work on diverse matters of data governance, including the opportunity to develop collaborative relationships with interna