Analyst, Provider

**FNHA Overview**:
**About us**

The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

It's an exciting time to join the Health Benefits team at FNHA as we work towards improving health outcomes and access to services for First Nations communities in BC. By contributing to this vital mission, you'll play a key role in shaping a healthier future for Indigenous peoples in the region.

**Title**: Provider Analyst
**Salary**: $64,972 - $81,215 - $89,337 per year (pay range explained below)
**Contract**: Term, 1 year term until January 2026
**Hours**: 8:30am-4:30pm Mon-Wed (core hours 9am-3pm Mon-Fri)
**Location**: Metro Vancouver office - Alberni office, on the ancestral Coast Salish Territories of the Musqueam, Squamish, and Tsleil-Waututh Nations. Hybrid working in line with FNHA’s flex work policy. (Hybrid - minimum 50% in the office).

**About the role**

As Provider Analyst, this is a one-year term backfill role that involves registering and managing provider registrations, supporting providers in their work with the FNHA Health Benefits team, and handling escalations and feedback. The Analyst serves as the primary contact for issues, communication, and change management, while analyzing provider data and supporting program development to ensure effective delivery of Health Benefits Programs.

**About you**

To be successful in this role you will have:
**Education and Experience**
- University degree in a relevant area, (such as Business Administration, Health, Public Health), plus 3 to 5 years of recent, relevant experience, or an equivalent combination of education, training and experience
- Experience working with Health Benefits and/or Health Service Providers, including third party providers
- Experience in customer/client service, including handling issues/complaints

**Knowledge**
- Knowledge of current health programs and services, claims guidelines, and best practices
- Knowledge of health related programs and services within First Nations communities is an asset

**Please refer to Job Specification section of the Job Description for more details.**

You may have experience in: Provider Relations Specialist, Claims Analyst, Health Program Analyst

**Working at FNHA**
- As a member of the team, you will have access to a wide range of employee benefits, including:

- Municipal Pension plan with an employer contribution of 9.31% (after 3 months)
- 3 weeks’ vacation, which increases with service to 4 weeks, plus 5 personal days, 1 volunteer day, and 14 public holidays including National Indigenous People’s Day, National Day of Truth and Reconciliation, Easter Monday and Boxing Day
- Access to group health benefits and a Health Care Spending Account through Canada Life on day 1 of employment
- And more

**The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Métis.**

Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.

The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.

Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.

The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level. Internal employee compensation will be determined as per the FNHA Employee Total Compensation Policy.

**How to apply**

**Closing date: January 14th, 2025**

For information about Cultural Safety and Humility (fnha.ca) and for information about Land Acknowledgements
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