Member Services Rep

4 days ago

Oakville, Canada CrunchFitnessCanada (CFC002) Full time

**Benefits/Perks**
- Career Growth Opportunity
- Competitive Compensation
- Complimentary Crunch Gym Membership
- Discounts on services, products, and more
- A seriously fun work environment
- Training and Development Programs
- FREE Accredited Industry Certifications

**Company Overview**
Working at Crunch is more than a job, its an opportunity to inspire others to reach their fitness goals. At Crunch we Speak, Own, Understand and Live our Core Values.
- **_ RESPONSIBLE_**:

- **_ KIND_**:

- **_ INCLUSIVE_**:

- **_ FUN_**:

- **_ ALTERNATIVE_**:

- **_ INNOVATIVE_**:

- **_ PASSIONATE_**

**Heres what we need**:

- A high-energy individual with top-notch customer service skills to serve members and guests.

**Heres what youre responsible for**:

- Providing exceptional member and guest experience, ensuring facility cleanliness, and achieving sales targets.

**Heres what youll be doing**:

- Greeting all members & guests with a smile
- Assist with membership and retail product sales
- Promote membership privileges including tanning, group fitness, small group training and childcare
- Check in all members and guests in accordance with company procedures
- Answers phones in a courteous, helpful, professional manner
- Facilitates all member requests or forwards to a manager
- Maintains a professional and courteous disposition
- Knows club facility, services, and schedules
- Maintains a clean and organized work area
- Performs opening and closing duties

**Who you are**:

- You are professional and courteous
- Strives to execute at a level to exceed performance expectations
- Superior communicator who energizes others
- Proficient reading and writing skills
- Strong customer service orientation
- Demonstrates knowledge of the Crunch brand and offerings
- Maintains friendly and helpful attitude to all club staff, members, and guests

**Your skills, education, and experience**:

- Business experience in a service-oriented environment is desirable
- On the job training is provided
- CPR/AED certified or can complete within 30 days from hire

**Physical Demands**:
This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours.

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