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Bilingual Customer Service Rep

7 hours ago

Oakville, Ontario, Canada Hilti Canada Full time

Customer support that keeps projects moving.
As a Bilingual Hilti Customer Service Representative, you'll combine expertise, empathy, and efficiency to handle inbound inquiries from customers and internal teams. You're not just answering questions - you're enabling builders, contractors, and teams to achieve their goals and keep projects on track. This role combines problem-solving with relationship-building, ensuring total customer satisfaction while driving profitable growth. Every interaction is an opportunity to influence buying decisions, strengthen partnerships, and represent Hilti's commitment to service and innovation. achievement of the company's objectives and growth within their assigned Market Organization.

What You'll Do

  • Provide outstanding inbound services to our internal and external customers including consultative sales, technical inquiries, and support
  • Must understand appropriate handling of specialized market segments including Federal and State Government, Rental, Automotive, Mining, Nuclear, etc. including strong organizational awareness of how to work high, deep, and wide within large organizations
  • Understand and present Hilti's Channel Strategy and New Product and Trade Strategy
  • Responsible for sustaining and continuing knowledge of existing and new products and applications
  • Strong knowledge level of Hilti Online to increase overall customer base, drive online sales and troubleshoot online customer issues
  • Ability to handle transactions involving customers' terms and conditions in accordance to Hilti's legal guidelines and any applicable regulatory standards
  • Utilize Strategic Selling Skills (SSS) to convert prospects into buying customers to support Hilti's Growth Strategy
  • Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel
  • Successful time management skills to provide quality service with customer contacts per day

What You'll Bring

  • Bilingual proficiency in both French and English required
  • High School diploma or GED required (now known as the CAED - Canadian Adult Education Credential); Bachelor's degree preferred
  • Previous customer service and/or sales skills required
  • Strong knowledge of computer systems such as SAP, Microsoft Word, Excel strongly preferred
  • Be able to thrive both independently and in a team environment
  • Strong technical and customer relationship management skills required
  • Ability to multitask, prioritize, and manage time effectively
  • Excellent written, verbal, and presentation skills
  • Drive to develop strong and sustainable customer relationships
  • Mobility and desire to develop preferred
  • Participate in the international business travel, to the United States for your initial training. Please note that any travel visa requirements will be your responsibility to obtain and needs to be in hand before applying

What's In It for You
The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate is for this particular job posting. Please be advised that a different location may result in a different range. At Hilti, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $58,000 - $62,000 with bonus at target of 11.5%.

In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including:

  • Medical/Dental/Vision effective the first day of the month following employment
  • Team member Only coverage premiums paid by Hilti
  • Basic Life, Accident and Disability (AD&D) insurance paid by Hilti
  • Business Travel Accident paid by Hilti
  • Basic Dependent Life Insurance paid by Hilti
  • Option Life, AD&D, and Critical Illness for team member and dependents
  • Short-term Disability paid by Hilti
  • Registered pension plan with dollar-for-dollar matching up to 5%. Eligible to participate after 12 months of continuous service with immediate vesting
  • Generous Paid Time Off policy and holidays including two days to give back to your local community
  • Paid parental leave, sabbaticals, military leave
  • Up to five days per year of back-up daycare
  • Employee Assistance Program (EAP), company-paid wellness screenings
  • Opportunities for growth – shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate

Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Legal Notice
Working Conditions: Normal office environment.

  • Must be able to sit for prolonged periods of time and spend extended amount of time on the phone
  • This position will participate in a variety of occasional tool training that will require:
  • Lifting of tools up to 65lbs
  • Some exposure to excessively loud noises

Safety Requirements

  • Hardhat, safety vest, safety glasses, gloves, steel toe boots, ear protection, and long pants required for occasional tool training

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.