Member Services Liaison

7 days ago

Oakville, Canada Pension Benefit Fund in Oakville Full time

The Member Services Liaison will work in the Data & Communications unit within the Pension Benefits Department and will report to the Director of Pension Benefits, Pension Benefits Manager and Data and Communications Supervisor.

**Qualifications and Requirements**
- Minimum 2 years working as a receptionist
- Minimum 2 years working in a customer service environment
- Experience working in a fast-paced environment
- Post-Secondary Education (University Degree or College Diploma an Asset)

**Skills**:

- Strong verbal communication and business writing skills
- Strong task management skills
- Research and analytical skills
- Ability to problem solve and recommend solutions as well as implement and execute
- Strong micro-based computer skills (Microsoft Office)
- Promote quality improvement and teamwork
- Customer service skills
- Adherence to timelines

**Key Accountabilities**:

- Update, Scan, and upload all received member data including Member Information Cards, Beneficiary Designation Cards, Local Union Address Listings, Payment Confirmation Letters, Privacy Authorization Forms etc.
- Correspond with Members and Employers to gather data as required.
- Responsible for out-going weekly and monthly mailings
- Process returned mail by contacting members, deleting addresses, and adding to Equifax List process.
- Maintenance of member information and record keeping, create new labels and files for new incoming members.
- Rotate and provide backup coverage for Member Experience Specialist with all applicable duties and tasks as required.
- Answers all incoming telephone calls and transfers telephone calls and inquiries to the appropriate department personnel.
- Provides exceptional customer service; assists walk-ins, visitors, and vendors.
- Responsible for the dispatch, packaging, and correspondence for courier submissions
- Validates Time Management System daily for staff availability (breaks/lunches)
- Maintains interview rooms and marketing materials and literature located in the lobby.
- Answer basic inquiries. i.e. Address changes, direct calls to the appropriate location
- Assists with general office duties, processing and administration as required.
- Additional duties upon request
- We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided throughout the recruitment, interview and/or assessment process to applicants with disabilities._

**Job Types**: Full-time, Permanent

Pay: From $69,261.40 per year

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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