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Front Desk Agent

4 weeks ago

Canmore, Canada Blackstone Mountain Lodge Full time

**Overview**:
**Responsibilities**:

- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain accurate records of guest information and reservations using hotel management software.
- Operate phone systems to answer calls, take messages, and provide information about hotel services.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information on local attractions, dining options, and hotel amenities.
- Assist with billing inquiries and payment processing.
- Uphold hotel policies and procedures to ensure a safe and secure environment for guests.

**Skills**:

- Previous experience in a hotel or hospitality setting is preferred.
- Excellent phone etiquette and communication skills are essential.
- Strong customer service orientation with the ability to resolve issues effectively.
- Familiarity with front desk operations and hotel management software is a plus.
- Ability to work well under pressure while maintaining attention to detail.
- Multilingual or bilingual abilities are highly desirable to accommodate diverse guests.
- A positive attitude, team player mentality, and willingness to learn are key attributes for success in this role.

**Prerequisites**:
**Education**:
Must have a minimum high school diploma or equivalent. Must have excellent verbal, written and computer system skills.

**Benefits & Perks**:

- We offer competitive wages.
- We have a comprehensive group medical plan after 6 months of full-time employment.
- Discounts at all sister properties, in Canmore, Calgary, and Whistler.
- Referral bonus where you can earn up to $500 per referral.
- Summer bonus program.

**Shared Housing**:
There is fully furnished subsidized shared accommodation available for $18 per day. The units consist of condominiums, and houses with 2-3 bedrooms. All units are equipped with shared bathrooms, kitchens, and in-suite laundry. All bedrooms and living rooms are fully furnished with the essentials, including free internet and cable. Occupancy in the units is limited to ensure a comfortable living environment. Please note as all units are fully shared we do not have private, couples, family, or pet friendly units.

**Job Type**: Seasonal
Contract length: 6 months

Additional pay:

- Commission pay
- Overtime pay
- Retention bonus

**Benefits**:

- Company events
- Disability insurance
- Discounted or free food
- Employee assistance program
- Flexible schedule
- Life insurance
- On-site parking
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed

**Experience**:

- Hotel Front desk: 1 year (required)

Work Location: In person

Expected start date: 2025-04-14