Front Desk Agent-may 1 Start

6 days ago


Canmore, Canada Falcon Crest Lodge Full time

**Job Summary**

**Responsibilities**
- Greet guests upon arrival with a friendly demeanor and assist with check-in and check-out procedures.
- Manage reservations and maintain accurate records of guest information using hotel management software.
- Respond to guest inquiries and provide information about hotel services, local attractions, and amenities.
- Handle phone calls with professionalism, demonstrating excellent phone etiquette while managing inquiries or reservations.
- Address any guest concerns or complaints promptly and effectively to ensure satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure that guest rooms are ready for occupancy.
- Process payments accurately and maintain a balanced cash drawer.
- Assist in coordinating special requests or arrangements for guests, such as transportation or event bookings.

**Qualifications**
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Bilingual or multilingual skills are highly desirable to accommodate diverse guests.
- Proficient in using phone systems and hotel management software.
- Strong interpersonal skills with the ability to communicate effectively with guests and team members.
- Excellent organizational skills and attention to detail.
- Ability to work flexible hours, including weekends and holidays as needed.
- A positive attitude and a commitment to providing outstanding guest experiences.

Join our team as a Front Desk Agent where your contributions will play a vital role in creating memorable experiences for our guests

Pay: From $18.50 per hour

Expected hours: 30 - 40 per week

Additional pay:

- Bonus pay
- Commission pay
- Retention bonus

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care
- Wellness program

Schedule:

- Day shift

Work Location: In person

Application deadline: 2025-04-29
Expected start date: 2025-05-01



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