Front Desk Agent

2 weeks ago


Canmore, Canada Canmore Downtown Hostel Ltd. Full time

Front Desk Agent

There is no staff accommodation available with this position.

We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. You will play a pivotal role in ensuring the smooth operation of our hostel and providing exceptional experiences for our guests.

**Duties**:

- Greet and welcome guests as they arrive at the front desk
- Provide excellent customer service by addressing guest inquiries and resolving any issues or complaints
- Manage and coordinate guest check-ins and check-outs
- Maintain accurate records of guest information and reservations
- Handle cash transactions and maintain a balanced cash drawer
- Collaborate with other departments to ensure smooth operations and guest satisfaction
- Oversee the cleanliness and organization of the front desk area.

Qualifications:

- Proven experience in a front desk or customer service role
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Knowledge of hotel/hospitality operations and procedures is a plus

Pay: From $19.00 per hour

Expected hours: 35 - 44 per week

**Benefits**:

- Casual dress
- Flexible schedule
- On-site parking
- Store discount

Schedule:

- Evening shift
- Morning shift
- On call
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person


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