Front Desk Agent
2 days ago
Front Desk Agent
Start date: December 10th
STAFF ACCOMMODATION AVAILABLE
We are seeking a dedicated and enthusiastic Hostel Supervisor to join our team. As a hostel supervisor you will play a pivotal role in ensuring the smooth operation of our hostel and providing exceptional experiences for our guests.
**Duties**:
- Greet and welcome guests as they arrive at the front desk
- Provide excellent customer service by addressing guest inquiries and resolving any issues or complaints
- Manage and coordinate guest check-ins and check-outs
- Maintain accurate records of guest information and reservations
- Handle cash transactions and maintain a balanced cash drawer
- Collaborate with other departments to ensure smooth operations and guest satisfaction
- Oversee the cleanliness and organization of the front desk area.
Qualifications:
- Proven experience in a front desk or customer service role
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Knowledge of hotel/hospitality operations and procedures is a plus
**Salary**: From $20.00 per hour
Expected hours: 35 - 44 per week
**Benefits**:
- Casual dress
- Flexible schedule
- On-site parking
- Store discount
Schedule:
- Evening shift
- Morning shift
- On call
- Weekends as needed
Supplemental pay types:
- Overtime pay
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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