Digital Marketing Account Manager

We are looking for an experienced, enthusiastic, relationship and task focused individual who can help support our vast array of clients and industries with drive, humour, responsibility, accountability and enthusiasm The Account Manager is responsible for developing and managing client relationships by maintaining client expectations and ensuring the timely and successful delivery of digital projects according to clients needs and objectives. This role also involves working with some of our CPG brands to manage and execute contest microsite programs.

**KEY RESPONSIBILITIES**
- Serve as the lead point of contact for all client account management matters for assigned accounts
- Build and maintain strong, long lasting client relationships
- Develop trusted advisor relationships with key accounts, customer stakeholders and executives, providing customer service and marketing consultation
- Create and deliver marketing strategy, documentation and help develop RFPs for existing and new clients
- Work with Project Managers and internal teams to ensure the timely and successful delivery of solutions according to customer needs and objectives
- Monitor and communicate daily/monthly/quarterly changes in scope throughout project lifespan to client(s) and internal teams in a timely fashion
- Work with internal teams to forecast, track and communicate to the client the key account metrics
- Negotiate contracts and close agreements to maximize profits
- Develop new business with existing clients and/or identify areas of improvement
- Prepare reports on account status to internal stakeholders
- Work with the Account Supervisor and Coordinator to ensure the winner verification process and contest fulfilment for assigned contest accounts runs smoothly, on time and on budget
- Be organized (ex. creating trackers) and have excellent time management skills
- Create status reports for clients with tight deadlines (typically sent on a bi-weekly basis/date set by client)
- Periodically monitor client/contest websites to ensure user flow is working and communicate if maintenance is required to upkeep the website
- Assist with the setup and monitoring of tasks for other departments that relate to contest development, design and analytics

**EDUCATION & TRAINING**
- Post Secondary Degree or Certificate in Digital Marketing, Business Administration, Marketing Management, Communications or related field

**EXPERIENCE, SKILLS & COMPETENCIES**
- Proven work experience in, Digital **Marketing and/or Marketing**, as an Account Manager, Key Account Manager, Sales Account Manager or relevant role
- Must have at least 3-5 years of experience in a Customer Service position
- Must have at least 3-5 years of experience in Digital Marketing, Social Media, CRM, Branding, Content Marketing, Marketing Strategy, Customer Service, Strategic Planning
- Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization, including executive.
- Must have at least 3 year of experience working in an Agency setting
- Prior experience delivering client-focused solutions to customer needs
- Must have strong time management, organizational and analytical skills
- Ability to foresee risks and generate mitigation plans with the appropriate stakeholders
- Must have strong communication skills (written and verbal)
- Ability to work in a multi-functional team environment with rapidly changing priorities
- Familiarity with project management tools such as Clickup, Harvest and Slack
- Proven focus on attention to detail

**BENEFITS**
- Currently we encourage a once a week hybrid work model with mostly remote work
- In office catered lunch for once a month company wide meeting
- Working remotely is currently built into the employment norm
- Work From Home office upgrade subsidy*
- Flexible Sick day policy
- Elite Sponsored Time off for the Holidays
- Family First Philosophy
- Flexible working hours
- Training & Development Budget
- Regular Lunch & Learns
- Company social events*
- Opportunity to attend conferences and events*
- Professional Growth opportunities
- Virtual Yoga
- Virtual Company social and culture building events such as:

- House Cup Competitions and Virtual Team Building events
- Elite Fun Virtual Trivia Challenges
- Theme Days
- Elite Social/Birthday Celebrations
- Virtual Fitness-Wellness challenges

A few of our proud accolades...
- Best Coronavirus Consumer Campaign (GOLD), Movember (The Mo Must Go On) (Summit International Awards, 2021)
- 230th Fastest-Growing Companies in Canada (Globe & Mail, Report on Business, 2021)
- 364th Fastest-Growing Companies in Canada (Globe & Mail, Report on Business, 2020)
- 116th Faster Growing Companies in Canada (Growth 500, Canadian Business, 2020)
- Best Coronavirus Response Campaign, Virtual JCC (Summit International Awards, 2020)
- 101st Fastest-Growing Companies in Canada (Growth 500 Canadian Business, 2019)
- 13th Fastest-Growing Marketing Agency in Canada (Growth