Digital Marketing Account Supervisor

4 days ago

Toronto, Canada Elite Digital Inc. Full time

JOB SUMMARY

**KEY RESPONSIBILITIES**
- Act as the primary point of contact for all client account management issues
- Cultivate and manage enduring client relationships
- Establish trusted advisor relationships with key clients, stakeholders, and executives, offering marketing consultation and customer service
- Formulate and execute marketing strategies, documentation, and assist in developing RFP responses for existing and prospective clients
- Collaborate with Project Managers and internal teams to ensure prompt and successful project delivery based on client requirements
- Monitor and promptly communicate changes in project scope on a daily/monthly/quarterly basis to clients and internal teams
- Coordinate with internal teams to predict, monitor, and communicate key account metrics to clients
- Engage in contract negotiations and finalize agreements to optimize profitability
- Identify opportunities for business growth with existing clients and propose enhancements
- Generate reports on account status for internal stakeholders
- Assist in handling challenging client requests or escalating issues as necessary

EDUCATION & TRAINING
- Bachelor's Degree or Certification in Digital Marketing, Business Administration, Marketing Management, Communications, or a related field

EXPERIENCE, SKILLS & COMPETENCIES
- Proven background in Digital Marketing and/or Marketing as an Account Manager, Key Account Manager, Sales Account Manager, or similar role
- 3-5 years of Client Service experience
- 3-5 years of Digital Marketing experience, encompassing Social Media, CRM, Branding, Content Marketing, Marketing Strategy, Customer Service, and Strategic Planning
- Proficiency in communicating, presenting, and influencing stakeholders across all organizational levels, including executives
- At least 3 years of experience in an Agency environment
- Demonstrated history of delivering customer-focused solutions
- Strong time management, organizational, and analytical skills
- Ability to anticipate risks and devise mitigation plans with the relevant stakeholders
- Excellent written and verbal communication skills
- Capable of working in a diverse team setting with rapidly changing priorities
- Familiarity with project management tools
- Keen attention to detail

**BENEFITS**:

- Currently we encourage a once a week hybrid work model with mostly remote work
- In office catered lunch for once a month company wide meeting
- Work From Home office upgrade subsidy
- Flexible Sick day policy
- Elite Sponsored Health & Wellness Plan which includes perks like:

- Health Spend Account
- Employee Assistance Program
- Travel Insurance
- Elite Sponsored Time off for the Holidays
- Flexible working hours
- In person and Virtual company social events

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