Digital Marketing Account Manager

**JOB DESCRIPTION**

**A few of our proud accolades...**
- Growth 400, Canada’s Fastest-Growing Companies 2019 (#80), Report on Business
- Growth 500, Canada’s Fastest-Growing Companies 2019 (#101), 2018 (#87), Canadian Business
- Business Excellence Award, Toronto Board of Trade
- Best Consumer Website, Summit International Awards
- Best Consumer Micro-site, Summit International Awards
- Best Rebranding, Summit International Awards
- Canada’s Top 300 IT Companies, Backbone Magazine

Elite Digital houses over 90 employees and is expanding once again As a result, we are looking for a talented, multi-skilled Account Manager, who will thrive in a challenging, fast-paced, and team-oriented environment. This is a perfect role for a Digital Marketing savvy team player, that wants to be a part of a growing digital marketing agency.

**JOB SUMMARY**

We are looking for an experienced, enthusiastic, relationship and task focused individual who can help support our vast array of clients and industries with drive, humour, responsibility, accountability and enthusiasm The Account Manager is responsible for developing and managing client relationships by maintaining client expectations and ensuring the timely and successful delivery of digital projects according to clients needs and objectives.

**KEY RESPONSIBILITIES**
- Serve as the lead point of contact for all client account management matters
- Build and maintain strong, long lasting client relationships
- Develop trusted advisor relationships with key accounts, customer stakeholders and executives, providing customer service and marketing consultation
- Create and deliver marketing strategy, documentation and help develop RFPs for existing and new clients
- Work with Project Managers and internal teams to ensure the timely and successful delivery of solutions according to customer needs and objectives
- Monitor and communicate daily/monthly/quarterly changes in scope throughout project lifespan to client(s) and internal teams in a timely fashion
- Work with internal teams to forecast, track and communicate to the client the key account metrics
- Negotiate contracts and close agreements to maximize profits
- Develop new business with existing clients and/or identify areas of improvement
- Prepare reports on account status to internal stakeholders
- Assist with challenging client requests or issue escalations as needed

**EDUCATION & TRAINING**
- Post Secondary Degree or Certificate in Digital Marketing, Business Administration, Marketing Management, Communications or related field

**EXPERIENCE, SKILLS & COMPETENCIES**
- Proven work experience in, Digital **Marketing and/or Marketing**, as an Account Manager, Key Account Manager, Sales Account Manager or relevant role
- Must have at least 3-5 years of experience in a Customer Service position
- Must have at least 3-5 years of experience in Digital Marketing, Social Media, CRM, Branding, Content Marketing, Marketing Strategy, Customer Service, Strategic Planning
- Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization, including executive.
- Must have at least 3 year of experience working in an Agency setting
- Prior experience delivering client-focused solutions to customer needs
- Must have strong time management, organizational and analytical skills
- Ability to foresee risks and generate mitigation plans with the appropriate stakeholders
- Must have strong communication skills (written and verbal)
- Ability to work in a multi-functional team environment with rapidly changing priorities
- Familiarity with project management tools such as Clickup
- Proven focus on attention to detail

**BENEFITS**
- Currently working remotely
- Work From Home office upgrade subsidy*
- Future opportunities to build working remotely into the employment norms
- Flexible Sick day policy
- Elite Sponsored Time off for the Holidays
- Family First Philosophy
- Flexible working hours
- Training & Development Budget
- Regular Lunch & Learns
- Company social events*
- Opportunity to attend conferences and events*
- Professional Growth opportunities
- Virtual Yoga
- Virtual Company social and culture building events such as:

- House Cup Competitions and Virtual Team Building events
- Elite Fun Virtual Trivia Challenges
- Theme Days
- Elite Social/Birthday Celebrations
- Virtual Fitness-Wellness challenges

**COVID-19 Response**

At Elite Digital Inc, safety is our top priority and all decisions this year have been made strictly from a health and safety perspective. Since March, 2020, we have been practicing all of the proper steps to “flatten the curve” and keep ourselves and our society safe. Our organization worked very hard to come up with many creative solutions to be able to look after our employees and allow them to maintain full employment during the entire pandemic. Over the past few months, we have found much success and our employees have been able to thrive working