Front Desk

1 week ago


London, Canada The London Club Full time

Job Summary:
Responsible for the Club’s food and beverage administration with a strong focus on Member and guests’ interactions. This associate will be the face of the London Club and will assist in creating a memorable experience in all facets of the day-to-day operations. They will work closely with the Food and Beverage team.

Job Tasks (Additional Responsibilities):
Concierge:

- Ensuring that our Members are always taken care of.
- Dining room reservations, and Letters of Introduction to reciprocal clubs.
- Booking hotel and meeting room reservations at reciprocal clubs.
- Reserving taxis.
- Handling special requests that don’t fall within the Clubs usual guidelines.

Reception & Events:

- Represents the London Club in a professional and positive manner, while maintaining confidentiality when dealing with sensitive information.
- Greets all members & guests in a familiar, friendly, and consistent manner. This entails standing at the front door to greet, seat and assist with beverage orders
- Knowledge of room locations and the status of each room in use.
- Assist guests with special requests, such as directing to appropriate locations, photocopying, and making parking changes.
- Inform General Manager of new members or other VIPs using the Club.
- Attend Club events as directed for sign-in and greeting.

Restaurant, Food & Beverage, and Private Functions:

- Informed of all current function menus and their pricing.

*
Administration:

- Preparation of Dining Room reservation listings.
- Prepare place cards and menus for all catering functions.
- Prepare presentation material if required (i.e. podium signs, seating charts)
- Be familiar with daily dining reservations & catering advice.
- Ensure desk area neat, tidy, and organized always.
- Maintains switchboard activities, including answering the phone.
- Take reservations and note any special requests.
- Maintain lobby board posting with current day’s events; menu stands with current menus and updates other promotional materials on display.

Other Duties:

- Other duties as assigned

Skills & Knowledge:
Customer and personal service
- knowledge of principles and processes for providing members and customer service. This includes needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Ability to develop and sustain productive member and guest relationships.

Reports to:
Restaurant Manager

The London Club is an equal opportunity employer. We are committed to equity, value diversity, and welcomes applicants from diverse backgrounds.

**Job Type**: Part-time

Pay: From $17.00 per hour

Additional pay:

- Tips

**Benefits**:

- Company events

Schedule:

- Day shift
- Evening shift
- Holidays
- Weekends as needed

Work Location: In person


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