Front Desk Manager
3 days ago
Job Title: Front Desk Manager
Job Summary:
Key Responsibilities:
- Client Service and Experience:
- Greet and welcome clients, creating a friendly and professional environment.
- Schedule and confirm client appointments, ensuring efficient booking and availability.
- Handle client feedback and complaints with grace and professionalism, ensuring all issues are resolved to maintain client satisfaction.
- Administrative and Managerial Duties:
- Oversee day-to-day operations of the front desk, including opening and closing procedures.
- Maintain an organized booking system and coordinate with staff for smooth service delivery.
- Monitor and manage inventory of retail products and supplies, placing orders as needed.
- Handle client billing, payments, and maintain accurate records of daily transactions.
- Team Support and Coordination:
- Communicate effectively with stylists, therapists, and other team members to coordinate appointments and daily schedules.
- Train and mentor front desk staff, setting standards for excellent client service and administrative practices.
- Assist in the development and implementation of policies and procedures for the front desk team.
Qualifications:
- Previous experience in a receptionist, administrative, or managerial role, ideally in a salon, spa, or similar environment.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency in scheduling software, point-of-sale systems, and Microsoft Office Suite.
- A customer-oriented mindset with a friendly and positive attitude.
- Leadership skills with the ability to motivate and support a team.
**Benefits**:
- Competitive salary with performance-based bonuses.
- Opportunities for professional growth and training.
- A positive, supportive work environment in a fast-growing beauty studio.
- Employee discounts on beauty services and products.
If you’re passionate about beauty and thrive in a dynamic, client-focused role, we’d love to have you join our team at Hannah Beauty Studio
Pay: $17.20-$21.20 per hour
Expected hours: No less than 40 per week
Additional pay:
- Bonus pay
**Benefits**:
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
**Experience**:
- Customer service: 2 years (preferred)
Work Location: In person
Expected start date: 2024-12-02
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