Customer Service Representative

7 days ago

Nepean, Canada Out of This World Home Services Full time

Who you are:

- You are a strong communicator (both written and oral) and have great listening skills.
- You are a friendly, supportive & reliable team player.
- You are punctual and dependable.

What you need:

- Ideally, at least 2 years experience in customer service and call taking
- Fluent in English (French speaking is considered an asset, but not essential).
- Excellent customer service, interpersonal and organizational skills.
- Knowledge and experience with computers (as you will be using a CRM software).
- A sense of urgency
- Attention to detail

What you will be doing:

- Scheduling appointments.
- Handling customer inquires and queries in a timely and professional manner.
- Providing a great first impression as the first point-of-contact between new clients and the company.
- Optimizing the dispatch schedule.
- Building rapport with customers.
- Updating customer records as required.
- Monitoring call lead volume and call conversion.
- Updating various Google Documents.
- Other office duties, as required.
- Police background check.
- Reference checks.

**Job Type**: Part-time

**Salary**: $17.50 per hour

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Nepean, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)

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