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Customer Experience Representative

3 weeks ago

Nepean, Canada Pine Environmental Services Full time

Job Title:  Customer Engagement Representative

Reporting to: Branch Manager or Customer Service Manager

Status:   Non-Exempt

**Purpose**

The Customer Engagement Representative’s primary responsibility is to support Pine customers by responding to inquiries about rental equipment, as well as sales of our products and services. These efforts result in the growth of the Branch. In addition, this role will support our operations and outside sales team, as well as other offices and departments.

**Primary Responsibilities**
- Intake customer inquiries for equipment rental, order status, and general questions.
- Develop and issue quotes for our products and services.
- Follow up on quotes, record in Pine’s database the outcome.
- Review customer orders to confirm that equipment, accessories, consumables, quantities, price, and any special contract instructions are understood.
- Communicate customer Order Confirmations and follow up upon delivery.
- Update Pine’s database with details and Call-Off information.
- Assist in scheduling delivery and pick-up of orders.
- Assist in locating equipment and shipping logistics.
- Help provide solutions when customers have issues.
- Enter repair orders when needed.
- Setup product replacement when needed.
- Maintaining contract files and customer correspondence.
- Record & investigate customer inquiries.
- PO processing when necessary.
- Billing/Invoicing customers.
- Credit card processing when needed.
- Promote a positive Health and Safety attitude / workplace.
- Have a basic understanding of our equipment and how it’s used.
- Keep a clean, organized well-maintained office.
- Other duties as assigned.

**Knowledge, Skills, Core Competencies**
- Excellent Communication Skills
- Written, Verbal, Interpersonal, and Phone.
- Ability to think analytically, with focus on problem troubleshooting.
- A flexible and strong team player that can work in a fast-paced environment.
- Microsoft Office proficient.
- Bilingual - French/English Required

**Education/Experience**
- High School Diploma/GED or Higher
- 2 years of Customer Service Experience, preferably in the environmental/safety or rental field

**Environment**

This is a non-safety sensitive position. Employee will be in an office environment. Employee will bend, walk, stand and may sit for long periods of time. This position is 70% sedentary and 30% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). Must be able to lift up to 25 lbs assisted or unassisted.

Pine Environmental Services reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Nepean, ON K2E 7J4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 2 years (preferred)
- Computer skills: 2 years (required)

Work Location: In person