Customer Service Representative

3 days ago

Nepean, Canada Go Pro Restoration Inc Full time

**Job Overview**

**Duties**
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Analyze customer needs to offer tailored solutions and resolve issues effectively.
- Maintain detailed records of customer interactions through data entry into our systems.
- Demonstrate excellent phone etiquette while managing high call volumes.
- Collaborate with team members to improve service processes and customer experiences.
- Assist in sales efforts by identifying opportunities f
- Ensure compliance with company policies and procedures while delivering outstanding service.
- Filling and other administrative duties

**Requirements**:

- Restoration/ construction knowledge is an asset
- Proven experience in a customer service role is preferred.
- Strong analytical skills with the ability to assess situations and provide effective solutions.
- Excellent communication skills, both verbal and written, with a focus on clarity and professionalism.
- Proficient in data entry with attention to detail to maintain accurate records.
- Familiarity with sales techniques is a plus, enhancing the ability to assist customers effectively.
- Ability to work independently as well as collaboratively within a team environment.

Join us in delivering outstanding customer experiences while developing your skills in a supportive atmosphere

**Job Types**: Full-time, Permanent

Additional pay:

- Overtime pay

Schedule:

- Monday to Friday

Application question(s):

- Knowledge with Restoration/ Construction

**Experience**:

- Phone etiquette: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Expected start date: 2024-10-21

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