Customer Service Representative
2 weeks ago
We partner with small to medium-size brands and transform their communication and outreach methods with desirable target markets to increase their visibility, market share and revenue.
Our dynamic and success-driven team is actively looking to onboard a Customer Service Representative to act as a trusted advisor on behalf of our clientele, ensuring ultimate satisfaction and retention. This role works in accordance with a Senior Client Manager to identify client needs, provide efficient and effective solutions, report on project performance, and take ownership of the client experience. They will also develop recommendations for appropriate services, assist in creating proposals, and implementing curated programs for the client.
The Customer Service Representative is a highly visible position within our organization and requires excellent interpersonal, communication and relationship building skills. They are the primary contact for the client and will facilitate communication between them and appropriate internal teams.
**Customer Service Representative Primary Responsibilities**:
- Act as the primary contact for the assigned client and develop a trusting, dependable relationship to enhance the client experience and satisfaction.
- Collaborate with the Senior Client Manager and internal teams to ensure best-in-class client service, enhance retention rates, and deliver quality solutions to address and solve any challenges
- Communicate regularly with the client to understand their wants and needs thoroughly
- Address time-sensitive matters immediately with the Senior Client Manager and escalate any complaint to the appropriate department
- Utilize good judgment and initiative to reach quality decisions and problem-solve issues in a timely manner
- Track and report program performance on a weekly and monthly basis; Send progress reports to the client for transparency and accountability
- Demonstrate a thorough knowledge and adherence to company policies and procedures as well as client’s brand standards and expectations
**Customer Service Representative Requirements**:
- Undergraduate degree is highly preferred or applicable experience in customer relationship management, business management, or sales
- At least two years of experience working in a front-facing position managing clients or customers
- Exceptional communication, interpersonal and relationship-building skills
- Solution-oriented mindset with the ability to deliver quality results in a timely manner
- Well-versed with prioritization and can effectively manage multiple projects at any given time
- Desire to work in a growing organization that is forward-thinking, inclusive, and progressive
Pay: $18.00-$24.81 per hour
Expected hours: 45 - 50 per week
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
-
Automotive Customer Service Representative
1 month ago
Edmonton, Canada Speedy Auto Service, Enata Enterprises Inc. Full time**Company Description** Speedy Auto Service originated in Ontario, Canada in 1956 and has since grown into one of the most iconic automotive brands in Canada. In 1993, it evolved into Speedy Auto Service and joined the Fix Network global aftermarket family in 2016. Today, Speedy Auto Service operates over 65 family-owned locations across Canada, offering...
-
Customer Service Representative
3 weeks ago
Edmonton, Canada Somrav Marketing Solutions Full timeWe are a sales and consulting agency located in the Edmonton area and are partnered with one of the largest telecommunications household-known product campaigns. Our firm is committed to establishing and maintaining long-lasting relationships with clients, team members, and stakeholders. Because of the exponential growth our entry-level Customer Service...
-
Brand Services Administrator
2 weeks ago
Edmonton, AB TB V, Canada CUSTOMER SERVICE ADMINISTRATOR Full timeAbout UsVanguard Cleaning Systems of Western Canada is a leading franchisor of commercial cleaning services, supporting customers and franchise owners across multiple provinces. As our organization continues to grow, we are looking for individuals who want to grow with us—people who take pride in their work, thrive in a fast-paced environment, and want to...
-
Customer Service Representative
2 weeks ago
Edmonton, Canada Rentokil North America Full timeOverview: **Customer Service Representative** Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! **Who are we?** *** Rentokil Canada Corporation is proud to be a member of the Rentokil family of...
-
Customer Service Representative
2 weeks ago
Edmonton, Alberta, Canada Homes Alive Pets Full timeWhy Homes Alive Pets?This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet.You'll immediately notice a refreshing shopping...
-
Customer Service Representative
4 days ago
Edmonton, Canada Stogryn Premier Wellness Resources Full timeCustomer Service Representative For over 50 years, Stogryn Premier Wellness Resources has been helping salon and spa partners grow their business with premier products and equipment that reflect their clients’ needs and values. Reporting to the Customer Service Manager, the Customer Service Representative is responsible for the professional and timely...
-
Customer Service Representative
4 days ago
Edmonton, Canada Affinity 1:1 Full time**Customer Service Representative | Monday to Friday, 12PM-8PM** Are you outgoing, positive, and passionate about making a real difference? Join our team of customer service reps working on the front lines of change. We represent one of the world’s leading charities focused on ending child hunger — and we need confident communicators to help us grow our...
-
Customer Service Representative
1 month ago
Edmonton, Canada Edmonton Shell AeroCentre Full timeThe Shell AeroCentre is looking for 1 full-time Customer Service Representative for shift work. With the potential to work evenings, weekends, and very early mornings - 40 hours per week. The Customer Service Representative (CSR) is responsible for providing exceptional service to our customers while providing operational support to colleagues. As a CSR you...
-
Customer Service Representative
1 month ago
Edmonton, Canada Chappelle Gardens Residents Association Full time**Description**: The Customer Service Representative will be responsible for the daily administrative and customer service requirements in the main office for the Chappelle Gardens Residents Association (CGRA). This position reports to the General Manager of Chappelle Gardens Residents Association. **Duties**: Without limiting the generality of the...
-
Customer Service Representative
1 week ago
Edmonton, Canada Edmonton Shell AeroCentre Full timeThe Shell AeroCentre is looking for 1 full-time Customer Service Representative for rotational shift work. With the potential to work evenings, weekends, and very early mornings. 38-42 hours per week. The Customer Service Representative (CSR) is responsible for providing exceptional service to our customers while providing operational support to colleagues....
