Customer Service Representative

1 week ago

Nepean, Canada Business Management Firm Full time

We partner with small to medium-size brands and transform their communication and outreach methods with desirable target markets to increase their visibility, market share and revenue.

Our dynamic and success-driven team is actively looking to onboard a Customer Service Representative to act as a trusted advisor on behalf of our clientele, ensuring ultimate satisfaction and retention. This role works in accordance with a Senior Client Manager to identify client needs, provide efficient and effective solutions, report on project performance, and take ownership of the client experience. They will also develop recommendations for appropriate services, assist in creating proposals, and implementing curated programs for the client.

The Customer Service Representative is a highly visible position within our organization and requires excellent interpersonal, communication and relationship building skills. They are the primary contact for the client and will facilitate communication between them and appropriate internal teams.

**Customer Service Representative Primary Responsibilities**:

- Act as the primary contact for the assigned client and develop a trusting, dependable relationship to enhance the client experience and satisfaction.
- Collaborate with the Senior Client Manager and internal teams to ensure best-in-class client service, enhance retention rates, and deliver quality solutions to address and solve any challenges
- Communicate regularly with the client to understand their wants and needs thoroughly
- Address time-sensitive matters immediately with the Senior Client Manager and escalate any complaint to the appropriate department
- Utilize good judgment and initiative to reach quality decisions and problem-solve issues in a timely manner
- Track and report program performance on a weekly and monthly basis; Send progress reports to the client for transparency and accountability
- Demonstrate a thorough knowledge and adherence to company policies and procedures as well as client’s brand standards and expectations

**Customer Service Representative Requirements**:

- Undergraduate degree is highly preferred or applicable experience in customer relationship management, business management, or sales
- At least two years of experience working in a front-facing position managing clients or customers
- Exceptional communication, interpersonal and relationship-building skills
- Solution-oriented mindset with the ability to deliver quality results in a timely manner
- Well-versed with prioritization and can effectively manage multiple projects at any given time
- Desire to work in a growing organization that is forward-thinking, inclusive, and progressive

Pay: $18.00-$24.81 per hour

Expected hours: 45 - 50 per week

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

  • Customer Service Representative

    4 days ago

    Nepean, Canada Summit Marketing Solutions Full time

    We are all about the customer experience and ensuring they are always cared for at all costs. We are on a mission to find individuals who can create and deliver fantastic customer experiences. Our business is about making customers happy. That's all we do. Our Customer Service Representative team has helped companies build engaged, pleased, profitable...

  • Call Center Customer Service Representative

    2 days ago

    Nepean, Canada Capital BBQ Full time

    **OVER 35 YEARS OF MAKING 'BACKYARD HEROES'** At Capital BBQ we've been helping our customers become 'backyard heroes' for over 35 years. Whether you are looking for a new grill, a smoker, some charcoal, barbecue-related parts & accessories, or are thinking of finally investing in that outdoor kitchen you've always dreamt of, we've got you covered. **ARE...

  • Customer Service Representative

    1 week ago

    Nepean, Ontario, Canada Culligan of Canada Full time

    Our CompanyCulligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.ResponsibilitiesAssist customers in person and on the phone in a professional mannerSet up deliveries and book service...

  • Customer Experience Representative

    2 weeks ago

    Nepean, Canada Pine Environmental Services Full time

    Job Title:  Customer Engagement Representative Reporting to: Branch Manager or Customer Service Manager Status:   Non-Exempt **Purpose** The Customer Engagement Representative’s primary responsibility is to support Pine customers by responding to inquiries about rental equipment, as well as sales of our products and services. These efforts...

  • Customer Service Representative

    2 weeks ago

    Nepean, Canada Smart Safety & Health Distribution Inc. Full time

    **Smart Safety & Health** provides water treatment solutions, cottage water systems, and water softener systems. We have been providing Ontario with water treatment and air purification systems since 1977, Smart Safety & Health and our locations across Canada also provides HEPA filtration systems and whole home filter systems for both residential and...

  • Front Desk Customer Service Representative

    2 weeks ago

    Nepean, Canada Masterpiece Granite & Marble Inc Full time

    Responsibilities for Front Desk Customer Service Representative - Accurately enter data into corresponding fields within various software programs - Identify and correct data entry errors using appropriate quality control methods - Manage and organize records and files - Receive and process invoices for payment and update invoice details accordingly - Inside...

  • Customer Service Representative

    4 days ago

    Nepean, Canada BonLook Full time

    About BonLook BonLook offers an innovative sales experience and stylish products with high quality. Since its inception, the company's goal has been to make prescription eyewear accessible and a must-have fashion accessory with unparalleled value. Initially launched online, the company has 35 stores in Canada and over 350 employees. Today, BonLook defines...

  • Customer Service Position

    6 days ago

    Nepean, Canada Georgian Water and Air East Full time

    **Overview** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. If you have excellent communication skills, a passion for helping others, and enjoy working in a...

  • Csr (Customer Service Representative)

    13 hours ago

    Nepean, Canada Meal Prep Ottawa Full time

    **About us** Meal Prep Ottawa is a meal delivery service dedicated to wholesome foods with an experienced culinary team preparing each meal to the highest standards. We are a proudly Canadian company that started right here in Ottawa and continue to grow and strengthen our roots within our community. **Overview** - Answer and direct phone calls - Prepare...

  • Residence Services Representative

    1 week ago

    Nepean, Ontario, Canada Campus Living Centres Full time

    Position Summary and Job MagnitudeThe Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service...