Customer Service Representative

3 days ago

Nepean, Canada CARSTAR Kanata Full time

The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include - gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.
- Greets all walk-in customers in a professional and courteous manner.
- Answer and directs all phone traffic in a polite, courteous and cheerful manner.
- Asks for the sale and/or attempts to schedule customers for an estimate
- Explain CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
- Educate customers on CARSTAR’s CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery).
- Schedule and record appraisal and delivery appointments.
- Update and maintain the store scheduler with Office Manager.
- Collect and record payment for completed repairs; may perform some A/R.
- File repair order paperwork accurately or record in CARSTAR management system.
- Provide customers with CARSTAR’s warranty information (5-Year and Limited Lifetime).
- Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
- Maintain the front office and customer reception areas.
- Attend daily release meetings.
- Other duties as assigned.

This is a great opportunity for anyone trying to get their foot in the door as a Collision Appraiser.

**Salary**: $15.50-$20.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Nepean, ON K2H 5Z2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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