Technical Support Specialist

4 days ago

Brampton, Canada Clarke North America Inc. Full time

Clarke North America Inc, a div of TFI Internationalispremium transportation services provider in Canada. Currently, we are searching for an experienced **Technical Support Specialist **to join our team in the Brampton Office.
- More specifically, your responsibilities will include: _
- Provide support to the software development team, including systems management tasks.
- Configuration, installation, and setup of desktop related software and hardware
- Strong knowledge of active directory.
- Participation in a rotational on-call schedule for after-hours support
- Completion of 3+ Yr. post-secondary degree/diploma in computer technologies or related field.
- A minimum of 3 Yr. work experience in a corporate I.T. environment is must.
- In-depth understanding on Microsoft exchange, and Windows server management.
- Developing and following practices and procedures to maintain firewalls and networking equipment.
- Knowledge L2/L3 switch mangement, web-filtering, and various network protocols.
- Working experience wide range of software, utilities, protocols, and support tools (Lansweeper, AVG, VNC, RDP, TeamViewer, etc.)
- Knowledge for IBM iSeries / AS400 would a definite asset.
- Excellent customer service and communication skills, both written and verbal.
- Highly self-motivated with proven troubleshooting and problem-solving abilities.
- Able to effectively prioritize and execute tasks in a fast-paced environment.
- Experience working both independently and in a team setting.
- Experience with VMware products, and backup solutions like VEEAM.
- Exposure to Azure, SharePoint, and office 365.
- Ability to maintain discretion and confidentiality.
- Valid driver’s license and ability to travel locally required.

We offer a competitive compensation package in conjunction with the opportunity to work with a team of accomplished professionals in a collaborative and stimulating environment. We offer continued growth, development and support to our team as we believe that our success lies with our people.
- Clarke North America is an equal opportunity employer and believes we will gain through the recruitment and development of staff that represent the broad diversity of the Canadian workforce._

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

COVID-19 considerations:
The Company has enacted numerous safety protocols to ensure the safety of the employees supported by protocols for social distancing, mask wearing, hand sanitizing etc.

Ability to commute/relocate:

- Brampton, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- AEC / DEP or Skilled Trade Certificate (preferred)

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- Corporate IT: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

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