Technical Support Specialist
2 weeks ago
As a Technical Support Specialist at miALERT you will be responsible for resolving Tier 2 technical support issues in an efficient and highly professional manner. You will be working with internal and external business partners to support and deploy our proprietary life-safety solutions as part of a small, highly supportive team.
**Position Details**:
- Full-time
- Permanent position
**Key tasks within this role include, but are not limited to**:
- Resolve technical issues accurately and efficiently
- Documenting troubleshooting procedures
- Interfacing with our business partners on ongoing issues, with a strong focus on clear, professional communication and managing client expectations
- Occasional on-site work
- Different makes and models of routers and how to troubleshoot routing issues
- Core networking skills including subnetting, IP routing and DNS
- Operating and troubleshooting in a Linux environment
- Virtualization and container management
Relevant qualifications will be considered, including, but not limited to, Cisco, Red Hat, Microsoft, and CompTIA.
1+ years of experience in a technical support role, call center or customer service environment is preferred.
Submit your cover letter and resume in confidence for review.
Work Remotely
- No
**Job Types**: Full-time, Permanent
**Salary**: $50,000.00-$60,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekends as needed
**Experience**:
- technical support: 1 year (preferred)
Ability to Commute:
- Brampton, ON (required)
Work Location: In person
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