Technical Support Specialist

10 hours ago

Brampton, Canada M-O Freightworks Full time

M-O is currently seeking an energetic, experienced and well organized Technical Support Specialist to join the I.T. Department located at the corporate headquarters in Brampton Ontario.

We are interested in an individual who is excited to learn, grow and become part of a best in class Information Technology team.

Do you have a passion for new technology and emerging trends? Do you enjoy using creativity to solve complex problems? If so, you might just be who we’re looking for.

As an ambitious hands-on self-starter you will be primarily involved in the day to day support activities; resolving issues with hardware, software, peripherals and network infrastructure, and will serve as a technical expert for the effective support of I.T. services across the organization.

You’ll work with a variety of Business Units, actioning internal requests via Help Desk tickets; supporting users in our Head Office and in Offices all across Canada via telephone, desk side or remote access software.

Some of the other items you will find yourself involved in:

- Contact external parties or vendors to help diagnose and resolve technical issues.
- Support the operation of a broad range of technologies including videoconferencing, visitor management, building access control, wireless and wired network, handheld mobile computers, company printers and more.
- Perform root cause analysis on reoccurring issues and devise preventive solutions.
- Communicate effectively and clearly with technical and non-technical user requests to determine, assess, prioritize, and resolve requests and problems.
- Manage priorities and ensure all issues are completed as per the suggested timelines.
- You will also participate in projects that contribute to continuous evolvement of the IT environment that supports the Business.

Required Technical Experience & Qualifications:

- A passion for technology and emerging trends.
- Resourceful and creative.
- Experience in end-user support, incident management, IT ticketing system (minimum of 5 years).
- Working knowledge of server computing, firewalls and patch management.
- Experience with Cloud services like Microsoft O365 and Phone systems would also be an asset.
- Advanced experience in the support of Microsoft products and operating systems.
- Hands-on experience with end user workstations, switches, peripherals such as printers and mobile devices.
- Proven self-starter who can interact well with all Business departments.
- Proven skills in planning, prioritization, and execution.
- Capability to manage multiple projects and assignments, prioritize projects, set and meet deadlines.
- Strong analytical, organizational, and interpersonal skills.
- Excellent verbal and written communications skills.
- Customer service experience, skills, and ability to handle pressure situations.
- Patient, personable, high energy, dependable demonstrating a positive attitude.
- Desire to take ownership of issues.
- A self-starter.
- Experience in the transportation industry is nice to have.
- Vehicle: Occasional travel may be required to other Company locations.
- Ability to work on-call after hours.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Brampton, ON: reliably commute or plan to relocate before starting work (required)

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