IT Systems Administrator

Position Overview:
Key Responsibilities:
Office 365 Administration:

- Manage and administer Office 365 services, including Exchange Online, SharePoint, OneDrive, and Teams.
- Handle user account management, permissions, licensing, and access control.
- Troubleshoot and resolve issues related to Office 365 services, ensuring security and compliance.

Server Management:

- Administer and maintain physical and virtual servers, including Windows Server environments.
- Ensure system availability, performance, and security through regular updates, patching, and backups.
- Manage Active Directory, DNS, DHCP, and other core infrastructure services.

Virtualization (VMware & Hyper-V):

- Oversee virtualized environments using VMware and Hyper-V, including the creation, configuration, and maintenance of virtual machines.
- Perform migrations, backups, and disaster recovery planning for virtual infrastructure.
- Optimize and scale virtual environments to meet business needs.

Networking & Security:

- Configure and maintain network switches, VLANs, port security, and traffic management.
- Administer and configure firewalls (e.g., Cisco, Palo Alto, Sophos), including rule management and VPN setup.
- Troubleshoot network connectivity and optimize performance while ensuring strong security practices.

Client Solutions & Presentations:

- Analyze business requirements and design tailored IT solutions, ensuring alignment with client objectives.
- Prepare and present technical solutions to clients, clearly communicating benefits, implementation strategies, and timelines.
- Collaborate with stakeholders to refine proposals and gain approval for IT infrastructure upgrades or enhancements.

Documentation & Reporting:

- Maintain thorough documentation of network configurations, server setups, and processes.
- Provide regular reports on system performance, usage statistics, and issue resolution.
- Support audits and compliance activities by maintaining detailed records of system changes and configurations.

User Support & Training:

- Provide advanced (2nd and 3rd level) technical support to resolve user issues.
- Train staff and clients on new systems and best practices, particularly around Office 365 and security protocols.
- Work closely with the IT support team to ensure timely resolution of incidents.

Qualifications:

- 3 to 5 years of experience in IT systems administration, including Office 365, server management, and networking.
- Proficiency in Windows Server environments and Active Directory management.
- Hands-on experience with VMware and Hyper-V for virtual infrastructure management.
- Strong knowledge of network protocols (TCP/IP, DNS, DHCP) and experience with network switches and firewalls.
- Ability to design and present technical solutions to both technical and non-technical audiences.
- Experience with system backups, disaster recovery, and security best practices.

Preferred Qualifications:

- Certifications such as Microsoft Certified: Azure Administrator, VMware Certified Professional (VCP), or Cisco Certified Network Associate (CCNA).
- Experience with scripting and automation tools, such as PowerShell.
- Knowledge of ITIL practices for incident, problem, and change management.

Key Competencies:

- Strong interpersonal and presentation skills, with the ability to communicate complex technical solutions clearly to clients.
- Excellent problem-solving abilities, attention to detail, and organizational skills.
- Ability to work independently and collaboratively within a team environment.
- A continuous learning mindset with a passion for staying updated on the latest technologies.

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for professional development and certification.
- Collaborative and dynamic work environment.

**Job Types**: Full-time, Permanent

Pay: $5,200.00-$6,200.00 per month

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- On call

**Experience**:

- Computer networking: 3 years (required)
- VPN: 3 years (required)
- DNS: 3 years (required)
- Azure: 3 years (required)

Work Location: In person