Systems Administrator

The Aga Khan Museum connects cultures and communities through art. The Museum’s mission is to foster a greater understanding and appreciation of the contributions that Muslim civilizations have made and continue to make to world heritage.

A Toronto-based Museum, we promote pluralism through art, stories, and enlightened encounters, across cultures. Using visual and performing arts as a force for good in the world, the Museum’s ambitious vision is to promote peaceful co-existence and positive intercultural dialogue. As a global learning hub, uniquely positioned to play a pivotal role in creating connections among people and communities locally, nationally, and around the world.

The Museum is seeking an IT professional with well rounded technical skills and relevant experience.
If you thrive in a fast paced dynamic learning environment and are an IT systems professional with strong relationship management skills, this role is for you.

**Purpose of Position**

Reporting to the IT Manager, the Systems Administrator will provide Museum’s stakeholders with day-to
- day IT and systems-related support. They will be responsible for the upkeep, configuration, and reliable

**Key Responsibilities**
- Customer Service_
- Resolve problems in a timely manner and use effective communication to treat all users respectfully.
- Resolve issues with temporary or permanent fixes to restore service to the customer in a timely manner.
- Domain Services: Administer and manage Domain services (e.g. AD, ADDS, DHCP, DNS, NFS,

SSL certificates, Remote Desktop Services, Office 365 - Azure AD, Exchange, Teams, SharePoint,
OneDrive).
- Internal and SaaS Business Line Applications: Administer, manage and troubleshoot challenges encountered.
- Partner with internal users and external vendors for respective IT processes, activities, system changes, and projects including research and recommend systems improvement.
- Develop technical documentation, training, and how-to guides for staff.
- Setup/Onboard new staff and perform orientation and introduction to IT systems.
- Ability to learn and administer current and future digital platforms.
- AV Equipment: Set up, manage, and maintain equipment for private events, internal meetings, and workshops, conferences.
- Provide on-call (weekends) and after-hours support as and when assigned.
- _Hardware/Software_
- Equipment: Install, configure, update, and test IT equipment.
- Maintain printing and copying equipment and facilitate staff access to the centralized printing service
- Inventory: Use asset management tools to maintain an up-to-date inventory of IT systems computer equipment, software licenses, accessories.
- Servers_
- Knowledge of Windows 2012/2016 Server, VMWare, Hyper V, Scale HC3.
- Manage implementation, operation, monitoring, troubleshooting, patching, uptime, availability, reliability, and performance.
- Investigate and resolve systems event log warnings and errors.
- Networks_
- Support for infrastructure, including switches, firewalls, wireless controllers, access points.
- Security_
- Data Protection and Disaster Recovery: Monitor regular backup operations schedules and processes according to the backup schedule and disaster recovery strategy.
- Ensure systems security against data compromise, malware, viruses, and assist to provide cybersecurity awareness.
- Ability to handle confidential information professionally.
- Telephony_
- Administer and manage VOIP telephony Mitel system and phone line switchboard configurations,
- Projects_
- Coordinate and implement IT projects new systems including digital Platforms, existing system changes, and enhancements.
- Any other duties as assigned by the line manager.

**Qualifications & Experience**:

- Degree in Information Technology or College Diploma with relevant experience.
- Technical certifications (such as ITIL, Microsoft 365, Azure, CompTIA A+/Network+ or Cisco

CCNA) will be an asset.
- Minimum of four years of progressive experience in a similar position.
- Familiarity with IT service management and best practices
- Networking experience and understanding (Preferably Cisco).
- Familiarity with troubleshooting both Windows and Mac operating systems
- Excellent verbal and written communication skills with a proven ability to explain technical concepts for users.
- Exceptional interpersonal skills with a positive attitude towards providing high-quality customer service, coupled with a constant desire to learn.
- Ability to establish and maintain good customer rapport and perform well in a high pressured, fast-paced work environment.
- Excellent organizational and time management skills to determine priorities and manage multiple projects with multiple deadlines in a fast-paced and resource-lean environment.
- Keen attention to detail and orientation towards accuracy.
- Ability to work independently as well as collaboratively in a cross-functional and team
- oriented environment.
- Some physical work/lifting is required.