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Service Coordinator

2 weeks ago

SaintLaurent, Canada Hercules SLR Inc. Full time

**We offer a **comprehensive compensation and benefits package that includes**:

- Competitive salaries (range from **$55,000 to $60,000** depending on experience)
- Generous RRSP matching program **5%** (after one year)
- Full health and dental benefits (shared costs)
- Great schedule-Monday to Friday 8-5
- Personal & Professional Development Opportunities
- Fun & engaging working environment
- Free parking

**Principle Responsibilities**
- Scheduling technicians to perform service work
- Booking necessary equipment for technicians and arranging transportation of equipment
- Coordinating service work between technicians and the customer
- Ensuring technicians have all necessary training and security clearances to perform required work at the customer’s site
- Ensuring technician time sheets are submitted to payroll team accurately
- Responding to customers requests and providing quotes for work in a timely manner
- Processing service work orders and invoicing for customers
- Ensuring customers receive equipment certifications and reports in a timely manner
- Reviewing open order reports daily

**Required knowledge and training**
- High school diploma or equivalent required
- Minimum 1 of year experience in industrial sales or related customer service field (counter sales experience preferred)
- Energetic and enthusiastic attitude
- Driven to reach sales goals and learn new skills
- Strong organizational and time management skills
- Must be legally entitled to work in Canada

As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service.