Parts & Service Coordinator

**Parts & Service Coordinator**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day. Coordinate Large Motor Spare parts orders and quotations, and Coordinate the field Service schedule for work done at site and ensure it complies with ABB's and customer's standards, procedures and policies. As part of a team, single point of contact for the scheduling and the execution of a site Service jobs.

**Your responsibilities**:

- Builds and maintains sustainable relationship with internal and external customers. Manages customer requirements and customer enquiries. Ensures continuous communication.
- Coordinates, plans, schedules, and oversees all Service jobs with necessary resources, spare parts and logistics for site.
- Manages customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements. Ensures the required quality is delivered and the health, safety and environmental issues are competently managed. Reviews the scope of the work and ensures that all parties fulfil their contractual obligations, particularly regarding claims and changes.
- Manages Large Motor spare parts order process in a timely manner from quotation to invoicing and cash collection.
- Manages all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system.
- Cooperates and coordinates activities with other ABB units and teams to harmonize Service activities and to maximize Service sales at every opportunity. Ensures the transfer of Service findings to the product/system Lo-cal Business Units for improvement of their offerings.

**Your background**:

- College Diploma (DCS or DEC) in Electrical Technology, Electro-Mechanics or a Bachelor’s degree in electrical or mechanical engineering.
- Cegep or University diploma in Business administration; an asset.
- Strong English and French language skills (spoken and written).
- 2-5 years related experience in a similar role an asset.
- Must have a sense of urgency and be able to communicate with customers in emergency situations.
- Good business acumen.
- Good knowledge of the contractual, legal and commercial aspects.
- Good technical knowledge in the project field.
- Strong organization skills, Leadership skills; Negotiation skills, Proactive, Result-oriented, Ability in managing several tasks; Flexibility, Tact and diplomacy; Abilities to conduct meetings and make presentations.
- Preferably, this position resides in Montreal. Other Locations can be considered.

**Benefits**:

- Retirement plan
- Medical insurance
- Wellbeing program

**More about us**: