Customer Service Coordinator

5 days ago

SaintLaurent, Canada MKRAK Management Full time

**Customer Service Coordinator**:
**Responsibilities**:

- Communicate with sales representatives, to provide updates on orders, warranties and repairs.
- Respond to customer (B2B and consumer) inquiries promptly and professionally, while ensuring that issues are resolved in a timely manner.
- Accurately log customer interactions and update customer profiles as needed.
- Act as a liaison between customers and the company service and warranty department to provide accurate information and solutions to any issues that may arise.
- Proactively follow up with customers to ensure satisfaction and repeat business.
- Identify and escalate customer issues to the product supplier and their engineering and repair team.

Qualifications:

- Exceptional communication skills (written and verbal) in both English and French.
- Strong interpersonal abilities to foster positive customer relationships.
- Demonstrated aptitude in understanding customer needs and offering tailored solutions
- Performing with substantial autonomy, taking initiative, and independently assessing cases to the best of your abilities.
- Dedication to delivering outstanding customer service.
- Proficient in data entry and computer navigation.
- The ability to thrive in a fast-paced environment while ensuring attention to detail.
- Highly organized with the ability to work on multiple customer cases at the same time.
- Knowledge of Microsoft 365 and Business Central.

Schedule & Location:

- Location: St. Laurent - in office

**Job Type**: Part-time

Pay: $23.00-$26.00 per hour

Expected hours: 18 - 21 per week

**Benefits**:

- Casual dress
- Flexible schedule
- On-site parking

Schedule:

- Day shift

Ability to commute/relocate:

- Saint-Laurent, QC: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- French (required)

Work Location: In person

Expected start date: 2025-05-05

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