Service Coordinator

2 weeks ago

SaintLaurent, Canada Avery Weigh-Tronix Full time

**Service Coordinator**
**Summary**

**Responsibilities**:

- Create, assign, and coordinate service technician work schedules.
- Establish assignment priorities and dispatch personnel accordingly.
- Create, dispatch, debrief, close and invoice work orders (full cycle).
- Support the local Branch Manager with creating and submitting work order estimates and proposals.
- Follow up with customers on existing proposals to help the branch achieve its monthly objectives.
- Enter Scale System and data sheet information into new Service Management software

(Salesforce/ServiceMax).
- Maintain and organize files and databases.
- Provide superior customer service to clients on the phone and via electronic correspondence.
- Follow-up with customer to review satisfaction and to understand opportunity for improvement.
- Shipping and receiving service parts.

**Profile**:

- Previous experience with Salesforce or ServiceMax an asset.
- Outgoing personality with excellent customer service skills.
- Bilingual (required)
- A minimum of two (2) years of customer service or a strong desire to learn is required.
- Driven, excellent multi-tasking skills and someone that enjoys problem solving.
- Strong communication skills, both verbally and in writing.
- Strong interpersonal skills and an awesome team player.
- Curious and interested in managing priorities and your work-life balance.
- The ability to process transactions with accuracy and attention to detail, while not sacrificing volume.
- Solid computer skills including Microsoft Office, Office 360, Microsoft Teams preferred.
- Professional diploma in administration or equivalent study.

**We offer a competitive salary, a comprehensive benefit plan as well as a fully funded retirement plan.**

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**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$52,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Microsoft Office: 3 years (preferred)
- Salesforce: 1 year (preferred)
- ServiceMax: 1 year (preferred)

**Language**:

- French (required)

Work Location: In person

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