Medical Office Assistant

1 week ago

Ottawa, Canada Recovery Care Full time

**Recovery Care** is seeking a **Medical Office Assistant** to join our amazing team of healthcare professionals at one of our locations in Ottawa. In this dynamic role, the Medical Office Assistant will work in the clinic environment with a team of other Medical Office Assistants, Nurses, Housing Support Workers, Counsellors, Physicians and Physician Assistants.

The **Medical Office Assistant** provides a wide range of both administrative and clinical duties to support the clinic environments, including participation in sample testing and emergency response team services.

**General Duties**:

- Answering and managing phone calls, and directing them to the appropriate team member as necessary.
- Review and action phone messages.
- Registering and coordination of patient appointments.
- Managing and processing patient records.
- Assist patients in community care/resource navigation.
- Verification of health insurance information and follow-up on health insurance-related tasks.
- Ensure excellent patient flow throughout the clinic space.
- Ensure the office space is well maintained, clean and stocked with supplies necessary to deliver services by coordinating with cleaning services and keeping inventory.
- Maintain safety and functionality of the environment by maintaining cameras, panic buttons and emergency paging systems.
- Process mail, scan documents, faxes, general data entry and filing.
- Liaise with community healthcare and social organizations to ensure provision of excellent patient-centered care.
- Liaise with contractors to ensure an efficiently functional work environment.
- Support staff, medical providers, patients and community partners for just-in-time daily requirements.

**Clinical Duties**:

- Complete point-of-care diagnostic testing under medical directive.
- Complete clinical screening with patients as necessary under medical directive.
- Participation in emergency response team services.

**Experience & Qualifications**:

- High school diploma or equivalent.
- Completion of a health care related program _preferred_
- Previous experience in a medical office setting _preferred_
- Experience with electronic medical records (EMR) _preferred_
- Strong communication skills, both written and verbal
- Ability to multitask and prioritize tasks effectively
- Demonstrated ability to work both effectively as a member of a team and independently.

**Job Types**: Part-time, Permanent

Pay: From $20.29 per hour

**Benefits**:

- Company events
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

**Education**:

- Secondary School (required)

**Experience**:

- Medical office: 1 year (preferred)
- Administrative: 1 year (preferred)
- Electronic medical records: 1 year (preferred)

Work Location: In person

Expected start date: 2025-08-01

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