Technical Support Specialist

Mitsubishi HC Capital Canada and its parent company, Mitsubishi HC Capital America, form the largest non-captive, nonbank commercial finance company in North America constantly growing and transforming to contribute to a prosperous and sustainable future, creating social value through optimizing the potential of assets.

Joining Mitsubishi HC Capital Canada means becoming an integral part of an experienced team offering flexible commercial financing solutions adapted to the needs of Canadian businesses.

We stand out thanks to a collaborative culture focused on the well-being of our employees, accountability and career development, open-mindedness, inclusiveness as well as positive leadership in our daily activities

In addition, a sales team specializing in sustainable development and a community action committee allow us to make a significant social and environmental difference.

**About**:
We are seeking a proactive and detail-oriented IT Support Specialist to provide advanced technical support to local and remote users, including complex troubleshooting, system administration, and infrastructure support. Lead initiatives related to endpoint management, software deployment, and system performance. Collaborate with cross-functional teams to support enterprise systems and contribute to IT projects and process improvements.

**Responsibilities**:

- Provide Tier 2 support for escalated technical issues across hardware, software, and network systems.
- Perform root cause analysis and implement long-term solutions for recurring problems.
- Administer and maintain user accounts, group policies, and permissions in Active Directory and Azure AD.
- Manage endpoint patching and software deployment using tools such as Intune or KACE.
- Support virtualization environments (e.g., VMware) and assist with server maintenance tasks.
- Maintain documentation for technical procedures, configurations, and troubleshooting guides.
- Mentor Level 1 technicians and provide guidance on technical issues.
- Assist in VOIP and mobile device management, including MDM platforms.
- Contribute to IT projects, including planning, testing, and implementation phases.
- Any other project or task related to the position

**The profile we are looking for**:
Knowledge, Skills, and Abilities
- Strong troubleshooting skills across Windows, macOS, Android, and iOS platforms.
- Proficiency in Microsoft 365, Azure AD, Intune, and endpoint management tools.
- Experience with virtualization platforms (VMware, Hyper-V).
- Familiarity with scripting (PowerShell, Bash) for automation and reporting.
- Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Experience with ITSM platforms (e.g., Jira, ServiceNow).
- Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are assets.
- Bilingual (English and French) to effectively serve clients across all provinces

Education and Experience
- College diploma in IT, Computer Science, or related field
- 3-5 years of relevant technical support experience, including Tier 2 responsibilities

**What we have to offer**:

- Permanent full-time position
- Flexible work environment with the possibility of working in the offices of:

- Burlington, ON
- Laval, QC
- Montréal, QC
- Trois-Rivières
- Vacation and flexible leave as soon as you start with us
- Personal spending account
- Competitive compensation plan including a bonus program
- Group retirement plan including an employer contribution
- Complete group insurance program paid in part by the company
- Several opportunities for professional growth and access to an online training platform
- Wellness program focused on mental, physical, financial and social health
- Employee and family assistance program accessible at all times

We would like to thank all applicants in advance. Should you be selected for an interview, you will be contacted directly. Mitsubishi HC Capital Canada values diversity and is committed to accessibility. Should you require accommodation due to disability, please notify the Human Resources Recruiter.