Technical Support

1 day ago

Burlington, Canada WeatherTech Canada Full time

**Position Summary**

The Tech Support Specialist is responsible for the maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Service Desk. The incumbent is also responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment.

**Key Responsibilities**

Under the supervision of the I.T. Manager, the duties and responsibilities of the Tech Support Specialist include, but are not limited to, the following:

- Provide service desk support and resolve problems to the end user’s satisfaction.
- Ensure requests (within scope of position) are updated, resolution documented and resolved/closed.
- Modify configurations, utilities, software default settings, etc.
- Document internal procedures as needed.
- Assist with onboarding of new user Credentials as assigned through I.T. department.
- Image, test and configure new workstations, peripheral equipment and software.
- Maintain inventory of all IT equipment, software and software licenses.
- Manage PC setup and deployment for new employees using standard hardware, images and software.
- Assign users and computers to proper groups in Active Directory.
- Perform timely workstation hardware and software upgrades as required.
- Other duties as assigned.

**Requirements**:

- Completion of a post-secondary degree or diploma in computer science or a related discipline.
- Minimum 1 - 3 years in a related role.
- Knowledge of operating systems, current equipment and technologies in use; MS Server 2016 & 2019, MS Azure, Active Directory, etc.
- Strong multi-tasking and prioritizing skills, with the ability to complete tasks within assigned timelines.
- Working knowledge of MS software; Word, Excel, Teams
- Strong analytical and problem solving skills.
- Knowledge of various networking concepts (TCP/IP, Microsoft Windows Environment, DNS, etc.);
- Implementing security software and tools to ensure maximum security from outside threats.
- Excellent attention to detail.
- Strong communication skills (both oral and written), and
- Ability to work independently and in collaboration with a team.

**Nice to have skills**
- Experience with Dell PowerEdge VRTX server
- Experience with AS400 (IBM I Power 9)
- Experience with Mitel PBX and associated software (MiContact Centre, Micollab SIP phone)
- TrustedLink for Windows (EDI)

Pay: $45,000.00-$55,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Work Location: In person

  • User Support Technician

    1 week ago

    Burlington, Canada Joe Apps Technology Support Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 hours per week - Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - or equivalent experience - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult...

  • Technical Support Specialist

    1 day ago

    Burlington, Canada Sitech Eastern Canada Ltd Full time

    **Technology Support Specialist** Responsibilities**: - Provide technical support to customers who use Trimble Construction Surveying equipment and software, Machine Control and Guidance equipment, Trimble Business Center software and Trimble’s web based software; - Offer on-site assistance and troubleshooting when necessary; - Conduct training sessions...

  • Specialist, Technical Support

    1 week ago

    Burlington, Canada Cogeco Cable - Canada Full time

    Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type:RegularJob Description: **RESPONSIBILITIES**: -...

  • Technical Customer Support Specialist

    2 weeks ago

    Burlington, Canada Carlisle Technology Full time

    Job Summary: Carlisle Technology is a leading specialist in providing hardware and software solutions to food processing plants across North America. Carlisle’s solutions include Symphony our plant productivity and traceability software suite, and iCap a rugged plant-floor manual or automated product weighing and labeling station, and Mobile for dock and...

  • technical support specialist

    4 weeks ago

    Burlington, Canada VAC AERO International Inc. Full time

    Technical Support Specialist – Wholesale Trade Join to apply for the Technical Support Specialist – Wholesale Trade role at VAC AERO International Inc. 2 days ago – Be among the first 25 applicants Join to apply for the Technical Support Specialist – Wholesale Trade role at VAC AERO International Inc. Overview Languages: English Education: Bachelor's...

  • Technical Support Specialist

    2 weeks ago

    Burlington, Canada ABB Full time

    **Technical Support Specialist - Process Automation**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • Abb University Trainer and Technical Support Expert

    2 weeks ago

    Burlington, Canada ABB Full time

    **ABB University Trainer and Technical Support Expert**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • Tier 2 Technical Support

    3 days ago

    Burlington, Ontario, Canada Evertz Microsystems Limited Full time

    The evTOC team at Evertz is seeking a motivated and self-driven individual who is passionate about continuous learning and personal growth. The ideal candidate is naturally curious, thrives in a fast-paced environment, and is eager to take initiative in expanding their skills and knowledge. We're looking for someone who brings a positive attitude, strong...

  • Tier 2 Technical Support

    3 days ago

    Burlington, Ontario, Canada Evertz Microsystems Limited Full time $40,000 - $60,000

    The evTOC team at Evertz is seeking a motivated and self-driven individual who is passionate about continuous learning and personal growth. The ideal candidate is naturally curious, thrives in a fast-paced environment, and is eager to take initiative in expanding their skills and knowledge.We're looking for someone who brings a positive attitude, strong...

  • Tier 2 Technical Support

    2 weeks ago

    Burlington, Canada Evertz Microsystems Limited Full time

    Looking for someone who strives for continuous self-improvement where learning on their own is second nature. Someone with a positive attitude who can build relationships with customers and with our team. **What you’ll do**: As an evTOC expert, it will be your mission to elevate our customer experience by: - Act as an expert level technical advisor or...