Network Support Specialist

**Job Title**: NETWORK SUPPORT SPECIALIST Department: Systems

**Supervisor**: SENIOR DATA CENTER MANAGER Location: Head Office (Burlington, ON)

SCOPE OF POSITION

The Network Support Specialist is responsible for the maintenance and enhancement of our data center and network operations, which are vital for the security, efficiency, and overall performance of our business. Functioning in a supporting role in a range of projects focused on the maintenance and enhancement of our IT infrastructure, which includes working with routers, firewalls, servers, Storage Area Networks (SANs), backup solutions, and disaster recovery (DR) strategies. The Network Support Specialist has a practical understanding of MS SQL and related technologies, with an emphasis on system maintenance and upgrades.

FUNCTIONAL RESPONSIBILITIES

**Key Responsibilities**:
**Project Support and Initiative**: Actively support and contribute to various IT projects, assisting in the maintenance and deployment of new infrastructure components. Must demonstrate the ability to proactively identify and assist in the implementation of technological solutions.

**Infrastructure Development**: Participate in the installation, monitoring, and maintenance of a robust IT infrastructure, including routers, firewalls, servers, SANs, and Hyper-V virtualized environments.

**Documentation and Compliance**: Assist in the creation and upkeep of detailed IT infrastructure and network documentation, adhering to ISO standards and compliance requirements.

**Disaster Recovery Support**: Contribute to the development and execution of disaster recovery plans and business continuity strategies.

**Performance Monitoring**: Assist in the regular monitoring and analysis of data center and network performance to identify improvement opportunities.

**Cross-functional Collaboration**: Work alongside various teams to promote and integrate technology solutions that support corporate objectives.

**Technical Skills Required**:
**Networking**: Solid understanding of networking principles, including routing, switching, and the ability to troubleshoot network issues effectively.

**Firewall and VPN**: Experience in firewall configuration and VPN management, with an understanding of network security best practices.

**Database Management**: Assist with the routine maintenance and basic optimization of MS SQL databases, supporting operational efficiency and contributing to meeting business requirements.

**Windows Server**: Competency in Windows Server administration and maintenance, with knowledge of server roles and features.

**Active Directory**: Familiarity with Active Directory management and optimization.

**PowerShell**: Ability to utilize PowerShell for basic automation and system administration tasks.

**Cisco IOS XE**: Experience with Cisco networking equipment and IOS XE software.

**Hyper-V**: Understanding of Hyper-V virtualization technology and best practices.

KEY WORKING RELATIONSHIPS

Regular contact with all Head Office staff.

Regular contact with employees at all Sites.

Regular contact with contractors/suppliers.

Some contact with Customers.

Maintain contact with other companies using similar hardware and software.

FUNCTIONAL REQUIREMENTS

Regular use of computers, telephones & misc. office equipment

Must organize complex tasks and meet deadlines

Ability to work independently

Sequencing tasks

Adaptability and accuracy

Initiation of new processes

PHYSICAL DEMANDS

Some physical effort required

WORK ENVIRONMENT

Office

Manufacturing Plants

QUALIFICATIONS

Education & Experience

College diploma in Computer Science, Information Technology, or equivalent educational background.

3 to 5 years of related experience.

Experience in IT infrastructure support and participation in IT projects.

Proficiency in MS SQL database management.

Relevant certifications are an asset.

**Skills**:
In-depth computer communications knowledge.

Good communication, teamwork and interpersonal skills.

Good organizational skills.

Strong ability to adapt to new technologies.

Commitment to continuous professional development in the evolving IT landscape are highly valued.